EMS Dispatcher — High-Stakes, Impactful Console Role

Emergency Telecommunicator Services; Pennsylvania; On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Certification support

Job summary

Emergency Telecommunicator Services in Pennsylvania seeks Emergency Medical Dispatchers to handle urgent calls, verify location, collect information, and prioritize responses using approved protocols.

The role may include overnight, weekend, and rotating shifts with overtime; training and certifications such as CPR and EMS dispatcher may be required. Applicants should be prepared for strict background checks and adherence to medical oversight.

Qualifications

• High school diploma or equivalent required.
• Emergency Medical Dispatcher certification may be required.
• CPR certification may be required.
• EMT or paramedic credentials are not universally required.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Job description

Emergency Telecommunicator Services in Pennsylvania seeks Emergency Medical Dispatchers to handle urgent calls, verify location, collect information, and prioritize responses using approved protocols.

The role may include overnight, weekend, and rotating shifts with overtime; training and certifications such as CPR and EMS dispatcher may be required. Applicants should be prepared for strict background checks and adherence to medical oversight.