Critical Care EMS Dispatcher (24/7 Console Ops)

911 Emergency Communications; Morristown (VT); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

911 Emergency Communications is seeking Emergency Medical Dispatchers to handle urgent medical calls and coordinate response resources from a Morrisville location. Dispatchers gather patient details, confirm locations, and apply approved protocols to prioritize and direct EMS resources efficiently.

Responsibilities include providing lifesaving instructions where applicable, maintaining clear communication with responders, and documenting each call for quality assurance.

Qualifications

• High school diploma or recognized equivalent.
• EMD certification may be required or sponsored.
• CPR certification recommended; EMT/paramedic credentials not universal.

Responsibilities

• Receive calls involving illness, injury, and medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient condition.
• Determine response priority using the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources as assigned.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responders.
• Document call processing and participate in quality-review activities.

Skills

Call handling

Communication

Multitasking

Protocol knowledge

Education

High school diploma

EMD certification

Tools

Dispatch software

Job description

911 Emergency Communications is seeking Emergency Medical Dispatchers to handle urgent medical calls and coordinate response resources from a Morrisville location. Dispatchers gather patient details, confirm locations, and apply approved protocols to prioritize and direct EMS resources efficiently.

Responsibilities include providing lifesaving instructions where applicable, maintaining clear communication with responders, and documenting each call for quality assurance.