Critical Care Communications Specialist

Mercy Health System Corporation; United States; On-site; USD 40,000 - 61,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life & disability insurance

FSA/HSA options

Paid time off

Job summary

Mercyhealth is seeking a Telecom Operator to manage telecommunications operations in a healthcare setting. You will greet customers, answer and transfer calls, and coordinate emergency code announcements while ensuring 24/7 coverage across shifts.

Responsibilities include monitoring alarm systems, assisting with patient care support, and training staff on systems like Primex OneVue. Ideal candidates will have a high school diploma and experience in healthcare telecom or similar environments,

Qualifications

• High school diploma or equivalent required.
• Experience in telecommunications or healthcare setting preferred.
• Ability to work 24/7 shifts and handle high-stress situations.

Responsibilities

• Greet customers and provide basic facility and location information.
• Answer and transfer incoming calls promptly and courteously.
• Initiate emergency response workflows for critical situations and announce codes timely.

Skills

Customer service

Call handling

Emergency response

Education

High school diploma or equivalent

Tools

Primex OneVue

Spok Mobile

Job description

Mercyhealth is seeking a Telecom Operator to manage telecommunications operations in a healthcare setting. You will greet customers, answer and transfer calls, and coordinate emergency code announcements while ensuring 24/7 coverage across shifts.

Responsibilities include monitoring alarm systems, assisting with patient care support, and training staff on systems like Primex OneVue. Ideal candidates will have a high school diploma and experience in healthcare telecom or similar environments,