Emergency Dispatcher: Calm, Critical-Response Operator

Emergency Telecommunicator Services; Colfax (WA); On-site; USD 52,000 - 68,000; Full time

Job summary

Emergency Telecommunicator Services seeks 911 Emergency Dispathers for Colfax, WA. Responsibilities include handling emergency and nonemergency calls, confirming locations and details, and coordinating police, fire, or EMS resources according to agency procedures.

The role requires calm communication, quick decision-making, and the ability to manage multiple systems. Training may cover call assessment, prioritization, and maintaining accurate records for confidential information.

Qualifications

• High school diploma or equivalent required.
• Strong listening and typing skills are desirable.
• Ability to organize information under pressure and follow procedures.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using agency procedures and enter data into dispatch systems.
• Dispatch appropriate responders and monitor radio traffic as incidents evolve.
• Maintain confidential records and comply with information-security requirements.

Education

High school diploma or equivalent

Job description

Emergency Telecommunicator Services seeks 911 Emergency Dispathers for Colfax, WA. Responsibilities include handling emergency and nonemergency calls, confirming locations and details, and coordinating police, fire, or EMS resources according to agency procedures.

The role requires calm communication, quick decision-making, and the ability to manage multiple systems. Training may cover call assessment, prioritization, and maintaining accurate records for confidential information.