Critical 911 Dispatcher – Calm, Coordinated Emergency Calls

911 Emergency Communications; Dayton (NV); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Job summary

911 Emergency Communications is seeking qualified dispatchers for Lyon Station, PA. This essential role involves taking emergency and non-emergency calls, gathering details, and coordinating responders under agency procedures.

Applicants should have strong typing, active listening, clear speech, and the ability to stay calm under pressure. Training, certifications, and candidate testing will be determined by the hiring agency.

Qualifications

• High school diploma or equivalent is commonly required.
• Useful skills include accurate typing, active listening, clear speech, and basic computer proficiency.
• Ability to organize information under pressure and stay calm during emergencies.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Skills

Typing

Active listening

Clear speech

Basic computer proficiency

Organize information under pressure

Calm under pressure

Education

High school diploma or equivalent

Tools

Computer-Aided Dispatch (CAD) systems

Job description

911 Emergency Communications is seeking qualified dispatchers for Lyon Station, PA. This essential role involves taking emergency and non-emergency calls, gathering details, and coordinating responders under agency procedures.

Applicants should have strong typing, active listening, clear speech, and the ability to stay calm under pressure. Training, certifications, and candidate testing will be determined by the hiring agency.