Calm 911 Dispatcher - Rapid Emergency Response

Emergency Telecommunicator Services; Lyons (OR); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional training

Job summary

Emergency Telecommunicator Services in Lyons, OR is seeking 911 emergency dispatchers to connect callers with police, fire, or medical responders. You will gather crucial information, confirm locations, and coordinate resources according to agency procedures.

The role requires calm communication, careful attention, accurate typing, and the ability to manage multiple systems. Shifts may include overnight, weekends, and overtime depending on the assignment.

Qualifications

• High school diploma or GED commonly required. Some agencies recruit entry-level applicants, while others require prior emergency communications experience or certifications.

Responsibilities

• Answer emergency and nonemergency calls within the service area
• Confirm addresses, callback numbers, incident details, and safety concerns
• Assess call priority using approved questions and procedures
• Enter incident information into dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update personnel as circumstances change
• Provide approved caller instructions within training limits
• Maintain accurate records and protect confidential information

Skills

Accurate typing

Active listening

Clear speech

Basic computer proficiency

Organize information under pressure

Education

High school diploma or GED

Job description

Emergency Telecommunicator Services in Lyons, OR is seeking 911 emergency dispatchers to connect callers with police, fire, or medical responders. You will gather crucial information, confirm locations, and coordinate resources according to agency procedures.

The role requires calm communication, careful attention, accurate typing, and the ability to manage multiple systems. Shifts may include overnight, weekends, and overtime depending on the assignment.