911 Call Taker — Start a Critical Public Safety Career (Bellevue)

Public Safety Dispatch Network; Bellevue (WA); Sur place; USD 40 000 - 60 000; Plein temps

Résumé du poste

Public Safety Dispatch Network in Bellevue, WA is seeking 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, confirm location, and document information to support responders.

This role involves using call-processing systems, handling both emergency and nonemergency lines, and adhering to structured procedures. Training and certifications are required, with benefits depending on appointment type.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension, accurate typing, clear verbal communication.
• Ability to follow structured procedures.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Connaissances

Active listening

Accurate typing

Clear verbal communication

Formation

High school diploma or recognized equivalent

Description du poste

Public Safety Dispatch Network in Bellevue, WA is seeking 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, confirm location, and document information to support responders.

This role involves using call-processing systems, handling both emergency and nonemergency lines, and adhering to structured procedures. Training and certifications are required, with benefits depending on appointment type.