911 Call Taker — Frontline Emergency Communications (24/7)

Public Safety Dispatch Network; Sykesville (MD); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement Contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network is seeking 911 Call Takers in Sykesville, MD. You will handle emergency and non-emergency lines, verify locations, and document information for dispatch coordination.

Roles include working with call-processing systems, following established questions, and providing pre-arrival instructions as trained. Applicants should have a high school diploma or equivalent and strong listening, typing, and verbal communication skills.

Qualifications

• Strong listening comprehension and accurate typing skills.
• Clear verbal communication and ability to follow structured procedures.
• Willingness to complete call-taking training and certifications.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide essential pre-arrival instructions within training and certification.

Skills

Listening

Typing

Verbal communication

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network is seeking 911 Call Takers in Sykesville, MD. You will handle emergency and non-emergency lines, verify locations, and document information for dispatch coordination.

Roles include working with call-processing systems, following established questions, and providing pre-arrival instructions as trained. Applicants should have a high school diploma or equivalent and strong listening, typing, and verbal communication skills.