24/7 911 Call Taker — Public Safety Communications

National Public Safety Careers; Osage City (KS); On-site; USD 30,000 - 45,000; Full time

Job summary

National Public Safety Careers is seeking 911 Call Takers for Osage City, Kansas. In this role you will listen to callers, ask focused questions to determine needs, and document information for dispatch personnel.

The job may require rotating shifts and working 24 hours, depending on staffing. Candidates should have a high school diploma and strong listening, typing, and verbal communication skills.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful, although some vacancies accept applicants without dispatch experience.
• Successful candidates need strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre‑arrival instructions only within training and certification

Skills

Typing speed

Listening skills

Verbal communication

Attention to detail

Education

High school diploma or equivalent

Job description

National Public Safety Careers is seeking 911 Call Takers for Osage City, Kansas. In this role you will listen to callers, ask focused questions to determine needs, and document information for dispatch personnel.

The job may require rotating shifts and working 24 hours, depending on staffing. Candidates should have a high school diploma and strong listening, typing, and verbal communication skills.