Crisis Support Specialist – Client Care & Intake

Freedom House Recovery Center, Inc.; Chapel Hill (NC); On-site; USD 34,000 - 52,000; Full time

Job summary

Freedom House Recovery Center, Inc. is seeking staff to support the facility-based crisis team. The role involves following written protocols, participating in intake and orientation, and delivering respectful, culturally sensitive support to clients.

You will conduct 15-minute bed checks, assist with ADLs, and coordinate transportation as needed. Other duties include attending staff meetings, maintaining supply areas, and taking part in ongoing training to meet credentialing requirements and

Responsibilities

• Work as part of the facility-based crisis team to perform all duties, protocols, and assignments given by the Shift Leader and/or QP in accordance with written processes and protocols.
• Participate as needed in intake process and orientation with crisis team for each new client admitted to the program.
• Provide effective, respectful, and culturally sensitive support for each client, addressing client concerns, and reporting any unresolved concerns to Shift Lead.
• Participate as needed in group activities, therapeutic sessions, or other client activities.
• Perform and document 15-minute bed checks for all clients throughout the shift.
• Follow and maintain posted daily schedule.
• Assist clients with ADLs when needed.
• Arrange and/or provide client transportation as needed.
• Complete daily supportive tasks such as making hygiene kits, filling ice coolers, meal/snack distribution, sanitizing rooms, other tasks as assigned by Shift Lead/QP.
• Actively participate in monthly staff meetings.
• Keep linen/scrub closet clean and orderly, maintaining inventory of items and submit supply request to facilities.
• Take advantage of staff development opportunities to meet privileging and credentialing requirements, and expand skills, including annual and biannual mandatory training classes.
• Ensure the provision of services needed by individuals in the most appropriate environment of client's choice.

Job description

Freedom House Recovery Center, Inc. is seeking staff to support the facility-based crisis team. The role involves following written protocols, participating in intake and orientation, and delivering respectful, culturally sensitive support to clients.

You will conduct 15-minute bed checks, assist with ADLs, and coordinate transportation as needed. Other duties include attending staff meetings, maintaining supply areas, and taking part in ongoing training to meet credentialing requirements and