On-Site Residential Counselor & Crisis Support

Postgraduate-Center-For-Mental-Heal; New York (NY); On-site; USD 42,000 - 54,000; Full time

Job summary

Postgraduate-Center-For-Mental-Heal seeks a Front Desk Counselor to provide supportive counseling and crisis intervention for residents. The role includes monitoring safety, conducting building checks, and maintaining incident logs in a residential facility.

The ideal candidate has strong customer service and communication skills, with the ability to de-escalate crises and remain calm during emergencies. A high school diploma is required, with a college-level health background preferred.

Qualifications

• High School Diploma or equivalent is required.
• Minimum one year experience working as a counselor in a residential, mental health or related setting.
• College degree or 2 years of college in a mental health field is desired.

Responsibilities

• Maintain the environment of the facility safely and securely, including monitoring video surveillance cameras and hourly building walk-throughs.
• Document significant building activities and events in the Communication Logbook.
• Conduct monthly fire drills.
• Order, supervise, and count medication per policy where applicable.
• Maintain accurate client case records, including progress notes and service plans.
• Conduct apartment inspections and assist with daily living skills.
• Escort clients to medical or other pertinent appointments.
• Participate in residential staff meetings.
• Remain on site until relief staff arrive.
• Adhere to policies and procedures as outlined in manuals.

Skills

Customer service

Interpersonal skills

Oral and written communication

Time management

Judgment

De-escalation

Calm under pressure

Teamwork

Education

High School Diploma or equivalent

College degree in mental health (preferred)

2 years of college in mental health field (preferred)

Tools

Microsoft Office

Job description

Postgraduate-Center-For-Mental-Heal seeks a Front Desk Counselor to provide supportive counseling and crisis intervention for residents. The role includes monitoring safety, conducting building checks, and maintaining incident logs in a residential facility.

The ideal candidate has strong customer service and communication skills, with the ability to de-escalate crises and remain calm during emergencies. A high school diploma is required, with a college-level health background preferred.