Crisis Shelter Navigator — 2nd Shift

YWCA Dayton; Dayton (OH); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Health, dental & vision coverage

Generous PTO & holidays

Life and AD&D insurance

Long-term disability

Employee Assistance Program

YWCA Retirement Fund

Job summary

YWCA Dayton is seeking a Shelter Navigator for a 2nd shift (Tue–Sat, 2:30–11 pm) to support survivors of domestic violence and related crises in Dayton. The role involves responding to crisis requests, screening for needs, and linking clients to shelter or community resources.

The position requires a high school diploma (associate degree preferred) and trauma-informed skills; a driver’s license and ability to work independently are essential. Benefits include health coverage and PTO.

Qualifications

• Requires trauma-informed care, crisis intervention, and conflict resolution skills.
• Must have a valid driver's license and clean driving record.
• Ability to work independently and meet deadlines with diverse clients.
• Understanding of racial equity and social justice with sensitivity to clients.
• Willingness to collaborate with staff and leadership.

Responsibilities

• Respond to crisis service requests via in-person, phone, and digital channels and provide linkage.
• Assess shelter clients for eligibility and offer alternatives when needed.
• Provide shelter support, complete intake paperwork, and supervise shelter operations.
• Maintain documentation: intake packets, call logs, hotline sheets.
• Help maintain shelter cleanliness and ensure basic client needs are met.
• Maintain knowledge of community resources for referrals.
• Perform other duties as assigned.

Skills

Trauma-informed care

Crisis intervention

Conflict resolution

Driver's license

Independent work

Racial equity awareness

Customer service orientation

Education

High School Diploma or GED

Associate degree in Social/Human Services or Mental Health (preferred)

Crisis services experience (preferred)

Job description

YWCA Dayton is seeking a Shelter Navigator for a 2nd shift (Tue–Sat, 2:30–11 pm) to support survivors of domestic violence and related crises in Dayton. The role involves responding to crisis requests, screening for needs, and linking clients to shelter or community resources.

The position requires a high school diploma (associate degree preferred) and trauma-informed skills; a driver’s license and ability to work independently are essential. Benefits include health coverage and PTO.