Crisis Advocate & Shelter Support Specialist

YWCA GREATER CINCINNATI; Cincinnati (OH); On-site; USD 38,000 - 52,000; Full time

Job summary

YWCA Greater Cincinnati seeks a dedicated Shelter Advocate to support crisis intervention, safety planning, and compassionate resident services in our domestic violence shelter. You will manage hotline duties, assist with intake and orientation, and help residents access resources to meet immediate needs.

The role requires strong communication, confidentiality, and trauma‑informed care, with flexible shifts, teamwork, and adherence to policies and procedures.

Qualifications

• High School Diploma or GED required; passion to support YWCA’s mission.

Responsibilities

• Answers overflow hotline calls and provides crisis intervention, safety planning, and referrals.
• Maintains shelter records and assists residents with needs and paperwork.

Skills

Excellent communication

MS Office proficiency

Confidentiality

Trauma-informed care

Education

High School Diploma/GED

Associate degree

Bachelor’s degree

Tools

Limble

Job description

YWCA Greater Cincinnati seeks a dedicated Shelter Advocate to support crisis intervention, safety planning, and compassionate resident services in our domestic violence shelter. You will manage hotline duties, assist with intake and orientation, and help residents access resources to meet immediate needs.

The role requires strong communication, confidentiality, and trauma‑informed care, with flexible shifts, teamwork, and adherence to policies and procedures.