Night Shift Shelter Resident Advocate

YWCA South Hampton Roads; Virginia (MN); On-site; USD 37,195,000 - 44,083,000; Part time

Job summary

YWCA South Hampton Roads is seeking a Resident Services Assistant II to support victims of violence in our Emergency Shelter. Under the Shelter Manager, you will assist in delivering basic need services and ensuring safe, dignified shelter operations.

The role requires a high school diploma, valid driver's license, and willingness to travel. You will work with a dedicated team to provide crisis intervention, education, and confidential client records management.

Qualifications

• Minimum high school diploma required. Shelter experience and/or human services experience is preferred.
• Must be 18 years of age
• Must complete the training programs of YWCA SHR
• Must complete a successful background check
• Knowledge of the dynamics of sexual assault and domestic violence
• Proficiency with Microsoft Office applications, including spreadsheets
• Self-starter with the ability to work independently and as a part of a team
• Effectively manage multiple priorities
• Excellent organizational and interpersonal skills
• Demonstrate the ability to maintain a calm and supportive demeanor at all times
• Non-judgmental attitude, sensitive to confidential information
• A professional and caring attitude, reflecting the philosophy of the YWCA SHR
• Must complete the training program of the YWCA SHR
• Must be able to operate company van during daytime and nighttime hours
• Must have an excellent driving record and have a valid driver's license; certificate of insurance from an insurance carrier licensed in the State of Virginia
• Travel is required and access to reliable transportation is essential
• It requires the willingness to work and travel alone

Responsibilities

• Provide trauma-informed crisis intervention, information and referrals to shelter clients as requested.
• Conduct shelter orientations as needed during Resident Services Assistant II staffing shortages.
• Stock shelter supplies, clean living spaces, prepare food as needed, and distribute basic hygiene items.
• Provide client transportation as needed.
• Deliver food and basic hygiene items to emergency shelter hotel guests.
• Provide education regarding the dynamics of sexual assault, domestic violence, stalking, and human trafficking.
• Maintain client confidentiality in accordance with the YWCA SHR’s Confidentiality policy.
• Maintain client case records in accordance with the policy and procedures.
• Adhere to the YWCA SHR’s Mandated Reporter policy in collaboration with law enforcement, and forensic and medical personnel.
• Participate in ongoing training and education regarding interpersonal violence, community resources, and medical personnel.
• Attend in-service training and staff meetings as scheduled throughout the year.
• Follow the organization's protocol in maintaining records of ongoing shelter client contact and calls through written case notes and the VADATA, and ECM systems.
• Provide lethality assessments to shelter clients. Provide comprehensive safety planning services to clients based on assessment results. Coordinate services and referrals based on lethality assessment results.
• Respond to crisis situations in the shelter involving shelter clients, providing conflict resolution communication and ensuring client safety.
• Performs other duties as assigned.

Skills

Trauma-informed care

Multitasking

Interpersonal skills

Microsoft Office

Independent worker

Education

High school diploma

Tools

Microsoft Office

Job description

YWCA South Hampton Roads is seeking a Resident Services Assistant II to support victims of violence in our Emergency Shelter. Under the Shelter Manager, you will assist in delivering basic need services and ensuring safe, dignified shelter operations.

The role requires a high school diploma, valid driver's license, and willingness to travel. You will work with a dedicated team to provide crisis intervention, education, and confidential client records management.