Crisis Services Operations Manager

Kids for the Future; Gastonia (NC); On-site; USD 70,000 - 80,000; Full time

Job summary

Phoenix Counseling Center, Inc. in Gastonia, NC seeks a Clinical Manager to supervise clinical, clerical, and administrative staff and oversee operations of the Substance Abuse, Mental Health, and Dual Diagnosis programs. The role emphasizes leadership, policy compliance, and program development.

Ideal candidates hold LCAS/LCSW/LCMHC/LMFT licensure with at least one year of managerial experience and a master’s degree in a human services field. The position is full-time and on-site.

Qualifications

• Masters degree in a human services field or related field
• Licensure as LCAS/LCSW/LCMHC/LMFT required
• Minimum 1 year of managerial or supervisory experience

Responsibilities

• Supervises clinical, clerical, and administrative staff to ensure productive operations.
• Conducts staff performance evaluations and provides coaching.
• Ensures compliance with organizational policies and regulatory requirements.
• Coordinates training and onboarding for staff and manages staffing levels.

Skills

Conflict management

Active listening

Customer/management services

Business basics

Education

Masters degree

Job description

Phoenix Counseling Center, Inc. in Gastonia, NC seeks a Clinical Manager to supervise clinical, clerical, and administrative staff and oversee operations of the Substance Abuse, Mental Health, and Dual Diagnosis programs. The role emphasizes leadership, policy compliance, and program development.

Ideal candidates hold LCAS/LCSW/LCMHC/LMFT licensure with at least one year of managerial experience and a master’s degree in a human services field. The position is full-time and on-site.