Facility Based Crisis Clinical Manager

Kids for the Future; Gastonia (NC); On-site; USD 70,000 - 80,000; Full time

Job summary

Phoenix Counseling Center, Inc. in Gastonia, NC seeks a Clinical Manager to supervise clinical, clerical, and administrative staff and oversee operations of the Substance Abuse, Mental Health, and Dual Diagnosis programs. The role emphasizes leadership, policy compliance, and program development.

Ideal candidates hold LCAS/LCSW/LCMHC/LMFT licensure with at least one year of managerial experience and a master’s degree in a human services field. The position is full-time and on-site.

Qualifications

• Masters degree in a human services field or related field
• Licensure as LCAS/LCSW/LCMHC/LMFT required
• Minimum 1 year of managerial or supervisory experience

Responsibilities

• Supervises clinical, clerical, and administrative staff to ensure productive operations.
• Conducts staff performance evaluations and provides coaching.
• Ensures compliance with organizational policies and regulatory requirements.
• Coordinates training and onboarding for staff and manages staffing levels.

Skills

Conflict management

Active listening

Customer/management services

Business basics

Education

Masters degree

Job description

• Location 2505 Gaston Memorial Dr.,Gastonia, NC, 28054,United States
• Base Pay $70,000.00 - $80,000.00 / Year
• Employee Type FT Exempt
• Required Degree Masters
• Manage Others Yes

Description

POSITION REQUIRES LCAS-A/LCAS, LCSW-A/LCSW, OR LCMHC-A/LCMHC.

General Definition: The first-line supervisor of clerical, clinical, and administrative support staff will supervise, and coordinate the work of employees in clinical, clerical, and administrative support positions. This position is responsible for the management of PCC’s Substance Abuse, Mental Health, and Dual Diagnosis, Gaston Crisis & Recovery Center. Primary responsibility is for leadership and oversight of operations of the staff. Oversight of programmatic services, performance management of staff, supervision, maintaining compliance with organizational policy and procedure, quality management and utilization review of clinical and programmatic services, assisting in the hiring process for staff, and program development. Individuals in this position could additionally be required to provide intake services to Substance Abuse, Mental Health, and Dual Diagnosis Consumers.

Performance Expectations (Quality and Quantity)

• Interviews and hires clinical, clerical, and administrative support employees.
• Coordinates and supervises the work and responsibilities of clinical, clerical, and administrative support workers.
• Conducts performance evaluations that are timely and constructive.
• Provides training on job duties and company policies and procedures or arrange for proper training to be provided.

Duties/Responsibilities

• Oversees the day-to-day work of assigned clinical, clerical, and administrative staff, ensuring that assigned workloads are manageable for the available staffing resources.
• Answers questions and addresses and resolves complaints and concerns regarding clerical and administrative services.
• Ensures that employees adhere to deadlines, procedures, and quality standards; works to resolve any problems or errors.
• Explains and implements company and departmental policies, procedures, and standards.
• Collaborates with management concerning policies, procedures, and standards as they apply to clerical and administrative workers.
• Reviews and oversees production, evaluations, and other records and reports for employees.
• Performs other related duties as assigned.

Required Skills/Abilities

• Excellent conflict management and negotiation skills.
• Ability to listen and identify/resolve issues.
• Thorough understanding of customer and management services and standards.
• Basic understanding of business and management principles.

Performance expectations shall include

• 1. Shall demonstrate the ability to fulfill responsibilities as a clinical manager, including but not limited to:
• A. Assist in the development and management of program expenditure and revenue budget
• B. Assist with the implementation and management of the quality improvement process as defined in the PCC quality and performance improvement plan.
• C. Assure compliance with regulatory, accreditation, the purchaser of service, and contractual requirements.
• D. Provide opportunities for professional growth, training, and supervising assigned clinical staff.
• i. Conduct annual staff evaluations and establish individual supervision/training plans.
• ii. Provide supervision to staff in a manner that encourages professional growth and follows quality ethical practice guidelines.
• iii. Assist program staff in the design and implementation of evidence-based and promising practices
• E. Assure oversight of staff’s time and attendance, approval/disapproval with time off requests.
• F. Assure adequate program clinical coverage.
• G. Completion of payroll process with Paychex.
• H. Completion of performance evaluations and coordination with Human Resources on staff issues.
• 2. Shall provide marketing/outreach to community organizations and other referral sources
  • A. Activities may include attending/participating in community meetings/activities to increase referrals, providing education and information regarding behavioral health disorders, programs, and services, and working with community stakeholders to design new and improved behavioral health therapy services.
• 3. Shall attend assigned training and continuing education to maintain credentialing and privileging, to include, but not limited to
  • A. Annual Training (EBPI, CPR, First Aid, Infection Control, Consumer Rights)
  • B. Training and certification in IVC Evaluation Process
• 4. Shall demonstrate the ability to work/be a part of organizational and therapeutic teams, and maintain positive working relationships with consumers, community stakeholders, referral organizations, and other employees/ departments of Phoenix Counseling Center, Inc. Staff shall be part of crisis services management team including Nurse Manager, as well as other staff as necessary.
• 5. Shall develop a working knowledge of applicable organizational policy and procedure and demonstrate compliance. This shall include, but not be limited to
  • B. Employee Ethics/Corporate Compliance/Consumer Rights
  • C. Service record documentation
  • D. Confidentiality/HIPAA
• 6. Shall complete other duties as assigned by supervisor.

Key Performance Indicators (KPIs)

• Staff Retention Rate Sustain an annual retention rate of at least 60% for all supervised staff.
• Timely Documentation Submission Ensure 85%of clinical documentation is completed within 24 working hours of service delivery, in order to ensure that service authorizations are timely.
• Outreach Engagements Participate in or coordinate a minimum of 6 community outreach or referral events annually.

General Knowledge and Skills

Knowledge of the dynamics of behavioral health and substance abuse disorders (BHSAD) and their impact upon persons served and their families; the social factors involved in (BHSAD); the up-to-date principles/techniques (evidence-based/best practices) of outpatient BHSAD and their application to individuals possessing (BHSAD); the community resources available to persons with (BHSAD), to include local self-help groups; knowledge of the bio/ psycho/social/ spiritual effects of (BHSAD); and knowledge of accepted billing and service record documentation.

Skill Demonstrated leadership skills in motivating, coaching, and directing staff. Demonstrated ability to implement Behavioral Health Care and evidence-based practices. Demonstrated knowledge of regulatory, accreditation, licensure, and purchaser of service requirements. Demonstrated administrative skills in clinical program implementation and team management/supervision. Knowledge and experience in the provision of systems of care. Possess excellent verbal and written communication skills. Ability to be self-motivated, and work independently and as a team member. Grant writing skills preferred. Knowledge of HIPAA requirements.

Required Qualifications for Clinical Manager

• 1. Master’s/Bachelor's degree in a human services field with clinical licensure (LCAS/LCSW/LCMHC/LMFT), and a minimum of 1 year of managerial experience, preferably within a CARF-accredited organization.

Physical Requirements

• This position normally requires the physical demands of standing, walking, bending, lifting, or performing other work requiring low physical exertion, talking, and hearing regularly to perform the job requirements. These physical demands are required up to 80% of the time.
• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift to 15 pounds at times.

Additional Job Requirements

• 1. Must have the ability to effectively communicate with other employees, the public, and persons served.
• 2. Being "on call" by pager/phone may be required as part of this position, including the provision of crisis intervention/management services to consumers in need.
• 3.