Crisis Response Specialist: De‑escalation & Referrals

Crisis Center of Tampa Bay; Tampa (FL); On-site; USD 40,000 - 55,000; Full time

Job summary

The Crisis Center of Tampa Bay is seeking a Diversion Crisis Intervention Specialist to provide crucial crisis intervention and de-escalation support for individuals facing serious emotional challenges. The successful candidate will answer calls from 911 Dispatch, utilizing their skills in crisis management to resolve situations with compassion and effectiveness.

This role requires a strong understanding of safety planning and the ability to work under pressure in a fast-paced environment, along with excellent communication skills. Ideal candidates should possess an associate degree or relevant experience in human services.

Qualifications

• Must complete background screening for law enforcement access.
• Proficiency in oral and written communication required.
• Knowledge of crisis intervention and related social service issues necessary.

Responsibilities

• Provide crisis intervention and de-escalation for callers.
• Answer calls transferred from 911 Dispatch.
• Maintain accurate documentation in compliance with standards.

Skills

Crisis intervention

De-escalation

Emotional support

Active listening

Motivational interviewing

Teamwork

Problem-solving

Education

Associate degree in a human services-related field

Job description

The Crisis Center of Tampa Bay is seeking a Diversion Crisis Intervention Specialist to provide crucial crisis intervention and de-escalation support for individuals facing serious emotional challenges. The successful candidate will answer calls from 911 Dispatch, utilizing their skills in crisis management to resolve situations with compassion and effectiveness.

This role requires a strong understanding of safety planning and the ability to work under pressure in a fast-paced environment, along with excellent communication skills. Ideal candidates should possess an associate degree or relevant experience in human services.