Crisis De‑Escalation & Referral Specialist (911)

THE CRISIS CENTER OF TAMPA BAY INC; Tampa (FL); On-site; USD 42,000 - 56,000; Full time

Job summary

The Crisis Center of Tampa Bay seeks a Diversion Crisis Intervention Specialist to support 911 dispatch by providing immediate crisis intervention, de-escalation, and information/referral services. The role emphasizes safety planning and collaboration with law enforcement in a fast-paced environment.

Located in the 911 Dispatch Center with potential reporting to Crisis Center locations during disasters, the position requires an Associate degree or equivalent experience, strong clinical judgment,

Qualifications

• Associate degree in a human services-related field, or one year of counseling or crisis intervention experience in lieu of degree.
• Knowledge of crisis intervention, de-escalation, safety planning, and strengths-based practice.
• Proficiency in oral and written communication; ability to type at 50 WPM minimum.

Responsibilities

• Answer calls transferred from 911 Dispatch with crisis intervention and information/referral services.
• Demonstrate competency in crisis intervention, safety planning, and suicide lethality assessment.
• Maintain accurate call documentation and protect confidentiality per HIPAA and policies.
• Participate in performance improvement processes and meet performance metrics.

Skills

Crisis intervention

De-escalation

Active listening

Motivational interviewing

Crisis information/referral

Education

Associate degree

One year of counseling or crisis intervention experience

Tools

Word processing

Database programs

Job description

The Crisis Center of Tampa Bay seeks a Diversion Crisis Intervention Specialist to support 911 dispatch by providing immediate crisis intervention, de-escalation, and information/referral services. The role emphasizes safety planning and collaboration with law enforcement in a fast-paced environment.

Located in the 911 Dispatch Center with potential reporting to Crisis Center locations during disasters, the position requires an Associate degree or equivalent experience, strong clinical judgment,