Crisis Response Director, Business Resilience

CrowdStrike Inc.; Oregon; Hybrid; USD 180,000 - 240,000; Full time

Benefits offered by this job

Market-leading compensation

Comprehensive wellness programs

Generous vacation and holidays

Parental and adoption leaves

Professional development

Employee networks and volunteer events

Vibrant office culture

Great Place to Work certification

Job summary

CrowdStrike seeks a Sr. Manager, Response Operations to lead the Response Operations function within Global Business Resilience.

You will own crisis standards, plans, playbooks, activations, exercises, and after-action improvements, coordinating with crisis teams across business, tech, security, and customer-impact domains. You will be responsible for on-call rotations, executive communications, and building durable response capabilities enterprise-wide, with emphasis on SaaS environments and

Qualifications

• Experience operating in a technology, SaaS, cloud, or security-product environment with customer impact focus.
• Willingness to take a designated shift in the crisis team on-call rotation, including evenings, weekends and holidays.
• Experience managing incidents from a Customer Success or customer-facing perspective is preferred.
• Demonstrated ownership of a corporate crisis management, incident management, or business resilience program.
• Proven ability to serve as or support an Incident Commander during activations.
• Proven leadership in building and guiding a team, including hiring and coaching.
• Track record of executive-ready writing and briefing with senior stakeholders.
• 12+ years in crisis/incident management, business resilience, or tech operations leadership.

Responsibilities

• Set strategy, standards, roadmaps, governance, and playbooks for crisis readiness.
• Take a designated shift in the crisis team on-call rotation and lead Incident Commander responsibilities when needed.
• Collaborate with crisis team leads to align roles, escalation paths, and continuity support.
• Own SitReps, executive briefings, and After Action Reports with accurate facts.
• Design and facilitate exercises; drive after-action reviews and readiness improvements.
• Support executive leadership during activations and steady-state planning with pre-packaged options.
• Hire, develop, and coach the Response Operations team to ensure depth and coverage.
• Partner with multiple functional teams to maintain aligned resilience capabilities.

Skills

SaaS / Security SaaS Environment

On-Call & Always On

Customer-Facing Incident Perspective

Crisis Program Ownership

Incident Command Capability

People Leadership

Executive Communication & Influence

Experience in Crisis/Incident Mgmt

Education

Bachelor's degree or equivalent practical experience

Job description

CrowdStrike seeks a Sr. Manager, Response Operations to lead the Response Operations function within Global Business Resilience.

You will own crisis standards, plans, playbooks, activations, exercises, and after-action improvements, coordinating with crisis teams across business, tech, security, and customer-impact domains. You will be responsible for on-call rotations, executive communications, and building durable response capabilities enterprise-wide, with emphasis on SaaS environments and