Senior Manager, Crisis Response & Operations - SaaS

CrowdStrike Inc.; Sacramento (CA); Remote; USD 180,000 - 240,000; Full time

Benefits offered by this job

Market-leading compensation and equity

Wellness programs

Paid parental and adoption leaves

Professional development opportunities

Employee networks and volunteer机会

Job summary

CrowdStrike Inc. is seeking a Sr. Manager of Response Operations to lead the enterprise crisis response program within the Business Resilience organization.

You will own standards, playbooks, activation processes and after-action improvements, ensuring crisis teams respond effectively across business, technology and customer-impacting events. The role requires SaaS experience, on-call commitment, and strong executive communication skills.

Qualifications

• SaaS / Security SaaS environment experience preferred.
• Experience owning a corporate crisis/incident management program.
• Strong program-management discipline across multi-stakeholder dependencies.

Responsibilities

• Set strategy, standards, roadmaps and playbooks for crisis response readiness.
• Lead designated on-call shift and assume Incident Commander responsibilities when required.
• Coordinate with crisis teams and ensure accurate SitReps, briefs and AARs.
• Design exercises and training; drive after-action reviews and improvements.
• Hire, mentor and grow the Response Operations team to ensure coverage.

Skills

Crisis management

Executive communication

Leadership

On-call readiness

Customer-facing perspective

Education

Bachelor's degree or equivalent practical experience

Tools

Crisis management software

Job description

CrowdStrike Inc. is seeking a Sr. Manager of Response Operations to lead the enterprise crisis response program within the Business Resilience organization.

You will own standards, playbooks, activation processes and after-action improvements, ensuring crisis teams respond effectively across business, technology and customer-impacting events. The role requires SaaS experience, on-call commitment, and strong executive communication skills.