Crisis Lifeline Specialist - Remote After Training

Western Montana Mental Health Center; Missoula (MT); Remote; USD 25,000 - 34,000; Full time

Benefits offered by this job

Health Insurance – 3 options

Employer paid benefits: EAP, Life, LTD

Dental & Vision insurance (voluntary)

Has with match or FSA

403(B) Retirement enrollment with a 1+

Generous PTO: accrual, extended sick,

9 paid holidays and 8 floating

Loan forgiveness programs: PSLF/NHSC

Job summary

Western Montana Mental Health Center is seeking a compassionate National Suicide Prevention Lifeline team member to answer calls, assess risk, and provide supportive crisis intervention. Training will be provided; after training, remote work is available.

You will triage calls, deescalate crises, develop safety plans, document interactions, and connect callers with community resources. Shifts include evenings, weekends, holidays, and overnights with differential pay for night hours.

Qualifications

• High School diploma or equivalent required.
• Ability to pass background check required.
• Provide proof of auto liability insurance coverage per Western’s policies.
• Montana Driver’s License with a good driving record.
• 1-year related work experience in human services, preferred.

Responsibilities

• Triage incoming Lifeline calls and obtain caller information.
• Conduct assessments and dispatch appropriate interventions when needed.
• Deescalate callers in crisis over the phone.
• Develop appropriate and realistic safety plans and complete appropriate follow up tasks.
• Knowledge and familiarity with community resources.
• Completedocumentation in an accurate and thorough manner.

Education

High School diploma or equivalent

Job description

Western Montana Mental Health Center is seeking a compassionate National Suicide Prevention Lifeline team member to answer calls, assess risk, and provide supportive crisis intervention. Training will be provided; after training, remote work is available.

You will triage calls, deescalate crises, develop safety plans, document interactions, and connect callers with community resources. Shifts include evenings, weekends, holidays, and overnights with differential pay for night hours.