988 Crisis Call Specialist

Western Montana Mental Health Center; Missoula (MT); Remote; USD 25,000 - 34,000; Full time

Benefits offered by this job

Health Insurance – 3 options

Employer paid benefits: EAP, Life, LTD

Dental & Vision insurance (voluntary)

Has with match or FSA

403(B) Retirement enrollment with a 1+

Generous PTO: accrual, extended sick,

9 paid holidays and 8 floating

Loan forgiveness programs: PSLF/NHSC

Job summary

Western Montana Mental Health Center is seeking a compassionate National Suicide Prevention Lifeline team member to answer calls, assess risk, and provide supportive crisis intervention. Training will be provided; after training, remote work is available.

You will triage calls, deescalate crises, develop safety plans, document interactions, and connect callers with community resources. Shifts include evenings, weekends, holidays, and overnights with differential pay for night hours.

Qualifications

• High School diploma or equivalent required.
• Ability to pass background check required.
• Provide proof of auto liability insurance coverage per Western’s policies.
• Montana Driver’s License with a good driving record.
• 1-year related work experience in human services, preferred.

Responsibilities

• Triage incoming Lifeline calls and obtain caller information.
• Conduct assessments and dispatch appropriate interventions when needed.
• Deescalate callers in crisis over the phone.
• Develop appropriate and realistic safety plans and complete appropriate follow up tasks.
• Knowledge and familiarity with community resources.
• Completedocumentation in an accurate and thorough manner.

Education

High School diploma or equivalent

Job description

Who we are

Since 1971 Western Montana Mental Health Center (WMMHC) has been the center of community partnership in the 15 counties we serve across western Montana. We have committed to providing whole-person, person-centered care by ensuring an approach to health care that emphasizes recovery, wellness, trauma-informed care, and physical-behavioral health integration. We know the work we do is important and makes a significant impact in the lives of our clients and in our communities.

Working at WMMHC also gives you the opportunity to work under the Big Sky, giving you the adventure of a life time while serving your community and changing lives. We offer a work life balance so you still have time to discover all the natural beauty and recreational dreams that Montana has to offer while still engaging in a career path that is challenging and fulfilling.

If you want to join our team where community is at the heart of what we do, then you’ve come to the right place!

Job Summary:

Do you like to talk on the phone? Are you the person your family and friends turn to when they need support? Can you remain calm in stressful situations and empathize without judgement? If you can answer yes to these questions, the National Suicide Prevention Lifeline team needs your help!

With training in the following tasks, you will be able to serve your community members.

• Triage incoming Lifeline calls and obtain caller information.


• Conduct assessments and dispatch appropriate interventions when needed.


• Deescalate callers in crisis over the phone.


• Develop appropriate and realistic safety plans and complete appropriate follow up tasks.


• Knowledge and familiarity with community resources


• Completedocumentation in an accurate and thorough manner.

Location: Remote* only after training and available to come into office when needed.

We are seeking a candidate who is able and willing to work varied shifts including evenings, weekends, holidays, and overnights. Overnights shifts offer a pay differential. Remote work is available after completion of training.

Qualifications

• High School diploma or equivalent


• Ability to pass background check


• Provide proof of auto liability insurance coverage per Western’s policies


• Montana Driver’s License with a good driving record


• 1-year related work experience in human services, preferred

We know that whole-person care is not just important for our clients, but recognize it’s just as important for our employees. WMMHC has worked hard to provide a benefits package that encompasses that same concept. Our comprehensive benefits package focuses on the health, security, and growth of our employees. Benefit offerings will vary based upon full time, part time, or variable status.

• Health Insurance – 3 options to choose from starting as low as $5 per pay period


• Employer paid benefits: Employee Assistance Program, Life insurance for employees and dependents, and long term disability


• Voluntary options available: dental & vision insurance, short term disability, additional life insurance and dependent care flexible spending account


• Health savings account (HAS) with match or medical flexible spending account (FSA)


• 403(B) Retirement enrollment offered right away with an employer match offered after one year


• Generous paid time off to take care of yourself and do the things you love
  
  
  
  • Accrued PTO starts immediately
  
  
  • Extended sick leave
  
  
  • 9 paid holidays and 8 floating holidays
  
  
  
  


• Loan forgiveness programs through PSLF or NHSC