Crisis Hotline Specialist I (Remote) - Training & Impact

Paycom - ATS; Novato (CA); Hybrid; USD 30,000 - 42,000; Part time

Job summary

Buckelew Programs is seeking Relief Crisis Specialists to join the Suicide Prevention team in Novato, CA. You will be trained to respond to calls on a confidential hotline as part of the 988 Lifeline network, with shifts including day, swing, and overnight.

After training, partial remote work is possible. Applicants should have a high school diploma, strong customer service experience, and the ability to work independently, including overnight shifts.

Qualifications

• High school diploma or equivalent required; Associate's degree in Social Services preferred.
• Experience in customer service or crisis counseling environments preferred.
• Bilingual English/Spanish is highly desirable.

Responsibilities

• Greet every help seeker with respect, empathy, warm connection and cultural sensitivity.
• Complete safety assessment, safety planning, de-escalation, and follow-up with each caller.
• Maintain accurate call records and documentation per procedures.
• Aim to answer 90% of calls within 20 seconds or less.
• Attend meetings and trainings as scheduled; complete ongoing training assignments.
• Keep Paycom time records for shifts and communicate shift availability.
• Ensure access to quiet, confidential workspace and HIPAA compliance.

Skills

Interpersonal skills

Problem-solving

Emotional maturity

Discretion

Adaptability

Computer proficiency

Typing 35 WPM

Attention to detail

Time management

Education

High School diploma

Associate's degree in Social Services (preferred)

Tools

Microsoft Outlook

Job description

Buckelew Programs is seeking Relief Crisis Specialists to join the Suicide Prevention team in Novato, CA. You will be trained to respond to calls on a confidential hotline as part of the 988 Lifeline network, with shifts including day, swing, and overnight.

After training, partial remote work is possible. Applicants should have a high school diploma, strong customer service experience, and the ability to work independently, including overnight shifts.