Crisis Intervention & Support Specialist

Listening Ear Crisis Center; Mount Pleasant (MI); On-site; USD 21,000 - 30,000; Full time

Job summary

Listening Ear Crisis Center in Mount Pleasant, MI is seeking a full-time Day Shift Mental Health Technician. This front-line role provides crisis intervention, information and referral services, and LEAF assistance administration, requiring sound judgment and confidentiality.

You will perform risk assessments, safety planning, and coordinate community referrals while maintaining accurate documentation and HIPAA compliance.

Qualifications

• High School Diploma or GED required.
• Knowledge of crisis intervention principles and techniques.
• Ability to maintain confidentiality and comply with HIPAA.

Responsibilities

• Respond to crisis and non-crisis calls with crisis intervention and referral.
• Conduct initial risk and lethality assessments.
• Coordinate safety planning and community referrals.
• Administer LEAF financial assistance processes and documentation.
• Maintain accurate documentation and records.

Skills

Crisis intervention principles

Active listening

Risk assessment

Community resources knowledge

Eligibility determination

Documentation proficiency

Confidentiality ethics

Education

High School Diploma or GED

Associate's or Bachelor's degree (preferred)

Tools

Microsoft Excel

Agency databases

Electronic recordkeeping systems

Job description

Listening Ear Crisis Center in Mount Pleasant, MI is seeking a full-time Day Shift Mental Health Technician. This front-line role provides crisis intervention, information and referral services, and LEAF assistance administration, requiring sound judgment and confidentiality.

You will perform risk assessments, safety planning, and coordinate community referrals while maintaining accurate documentation and HIPAA compliance.