Crisis Intervention & Community Outreach Technician

Chestnut Health Systems; Granite City (IL); On-site; USD 23,419 - 24,796; Part time

Job summary

Chestnut Health Systems seeks a Crisis Intervention Engagement Technician to provide community-based outreach, engagement, and crisis intervention for individuals facing untreated mental health, substance use, or co-occurring challenges. This part-time, as-needed role serves Madison and surrounding counties and requires collaboration with another staff member for most shifts.

The position emphasizes stabilization, safety planning, and linkage to appropriate services, with documentation and data

Qualifications

• Must possess strong interpersonal skills and the ability to collaborate with consumers and partners.
• Demonstrated calmness and professionalism in potentially volatile situations.
• Proficiency with basic computer applications and electronic records systems.

Responsibilities

• Provide community-based crisis intervention, outreach, engagement, and stabilization services, including safety planning and linkage to mental health and/or substance use treatment.
• Promote recovery-minded care using trauma-informed practices that emphasize hope, empowerment, wellness, respect, and self-directed recovery.
• Complete required documentation and data entry per program, funder, and agency requirements.
• Maintain timely records and ensure plans and notes are submitted within required timeframes.
• Build and maintain relationships with consumers, families, hospitals, EMS, and community partners.
• Attend supervision meetings, trainings, and program development activities including CRSS training and Chestnut education.
• Uphold Chestnut’s customer service standards and protect confidential information.
• Provide backup support to team members and perform other duties as assigned.
• Demonstrate ability to obtain CRSS credential within one year.

Skills

Interpersonal skills

Calm under pressure

Collaboration

Computer literacy

MS Word

Email proficiency

EMR proficiency

Recovery-based approach

Education

High school diploma or equivalent

CRSS credential within 1 year

Tools

MS Word

Email

EMR

Job description

Chestnut Health Systems seeks a Crisis Intervention Engagement Technician to provide community-based outreach, engagement, and crisis intervention for individuals facing untreated mental health, substance use, or co-occurring challenges. This part-time, as-needed role serves Madison and surrounding counties and requires collaboration with another staff member for most shifts.

The position emphasizes stabilization, safety planning, and linkage to appropriate services, with documentation and data