Crisis Counselor/Specialist (Crisis Intervention)

Holcomb Behavioral Health System in; Reading (Berks County); On-site; USD 32,000 - 39,000; Full time

Benefits offered by this job

Paid training provided

Tuition reimbursement options

Employee recognition programs

Medical, Dental and Vision Benefits

Job summary

Holcomb Behavioral Health Systems in Reading, PA seeks a Crisis Counselor/Specialist to provide phone and mobile crisis support, assess risk, and connect clients with resources. You will work days and nights on a full-time schedule and play a vital role in safety planning and follow-up.

The role emphasizes compassionate communication, accurate documentation, and collaboration with police and EMS. A related behavioral health degree and clearances are required to ensure high-quality crisis care.

Qualifications

• Bachelor’s degree in a behavioral health discipline and 1 year of behavioral health experience.
• Master’s degree in a behavioral health discipline and 3 years of behavioral health experience.
• Clearances: Act 33, Act 34, and Medicaid/Medicare exclusion verification; crisis knowledge required.

Responsibilities

• Conduct comprehensive crisis assessments and triage for individuals in distress.
• Provide immediate crisis counseling via telephone with skill and compassion.
• Determine when mobile outreach interventions are needed.
• Collaborate with local police and EMS for emergency responses.
• Maintain high-quality clinical documentation including progress notes and treatment plans.

Skills

Crisis intervention

Assessment

Communication skills

Calm under pressure

Driver's license

Education

Bachelor’s degree in behavioral health + 1 year experience

Master’s degree in behavioral health + 3 years experience

Job description

Crisis Counselor/Specialist (Crisis Intervention)

Job Category: Crisis

Requisition Number: CRISI011343

• Posted : September 22, 2026
• Full-Time

Locations

Showing 1 location

Reading, PA 19611, USA

Description

Crisis Counselor/Specialist - Full-Time Days & Nights

Be the Lifeline When It Matters Most

Location: Reading, PA
Pay Rate: $23+/hour
Schedule: Full-Time

• 2nd shift 4:00 pm - 12:00 am Tuesday - Saturday

Program: Crisis Intervention Program

About the Role:

When someone is in crisis, you'll be the calm, compassionate voice that guides them toward safety and support. As a Crisis Counselor, you'll provide essential phone and mobile crisis services—conducting assessments, delivering interventions, and connecting people to life-changing resources. If you're ready for meaningful work where every conversation can save a life, this is your calling.

What You'll Do:

Crisis Response & Assessment:

• Conduct comprehensive crisis assessments and triage for individuals in distress
• Provide immediate crisis counseling via telephone with skill and compassion
• Determine when mobile outreach interventions are needed
• Respond effectively to urgent situations with professionalism and empathy

Intervention & Support:

• Deliver evidence-based crisis interventions following best practice principles
• Provide service referrals and connect clients to appropriate community resources
• Conduct thorough aftercare follow-up contacts to ensure continuity of care
• Collaborate with local police and EMS services to coordinate emergency responses

Clinical Excellence & Documentation:

• Maintain high-quality, accurate clinical documentation including progress notes, treatment plans, and discharge summaries
• Complete all required insurance authorization documentation in a timely manner
• Prepare clear, concise reports that effectively communicate client needs
• Submit accurate payroll and billing documentation on schedule

Professional Development & Collaboration:

• Build and maintain strong working relationships with clients, families, and community partners
• Participate in agency committees focused on program enhancement
• Engage in ongoing training and professional development activities
• Contribute to internal quality improvement initiatives
• Work collaboratively within your team to ensure seamless crisis services

What We're Looking For:

Required Education (one of the following):

• Bachelor’s degree in a behavioral health discipline and one year of experience in a behavioral health setting (Counselor)
• Master’s Degree in a behavioral health discipline and three years of experience in a behavioral health setting ( Specialist)

Required Clearances:

• Pennsylvania Act 33 clearance (Child Abuse)
• Pennsylvania Act 34 clearance (Criminal Background)
• Verification of exclusion from Medicaid/Medicare Exclusion lists
• Strong knowledge of crisis intervention principles and behavioral health practices
• Excellent communication skills—both oral and written
• Ability to remain calm and focused under pressure
• Sound judgment and problem-solving abilities
• Compassionate, patient, and professional demeanor
• Valid driver's license and ability to safely operate a motor vehicle
• Ability to work independently with minimal supervision
• Comfortable managing multiple interruptions and shifting priorities

Why Choose This Role?

Make a Real Impact:

• Be the voice of hope for individuals and families in their darkest moments
• Use your skills to prevent tragedy and connect people to healing resources
• Know that your work directly saves lives and strengthens your community
• Experience the profound satisfaction of crisis resolution

Professional Growth:

• Comprehensive paid training in crisis intervention best practices
• Ongoing professional development opportunities aligned with your career goals
• Supportive supervision and clinical coordination
• Work within established ethical standards and evidence-based practices
• Opportunity to participate in program development and quality improvement
• Join a team that values integrity, teamwork, and collaboration
• Work for an organization committed to diversity and inclusion
• Access to clinical supervision and peer support
• Clear policies and procedures to guide your work
• Recognition for your dedication and impact
• Paid training provided
• Employee recognition programs
• Referral bonus opportunities
• Discount programs through "Tickets at Work"
• Tuition reimbursement options available
• Pathways to leadership roles
• Medical, Dental and Vision Benefits

Physical Requirements:

This position requires:

• Ability to communicate clearly via telephone
• Ability to safely drive a motor vehicle for mobile crisis responses
• Ability to sit for extended periods during phone-based crisis work
• Proficiency with computers and documentation systems
• Ability to work with frequent interruptions
• Full awareness of environmental stimuli
• Strong reading, writing, and typing skills

Perfect For:

• Mental health professionals seeking crisis intervention specialization
• Experienced counselors ready for high-impact work
• Individuals with strong interpersonal skills and emotional resilience
• Those who thrive in fast-paced, unpredictable environments
• Professionals committed to serving vulnerable populations

Ready to Become a Lifeline?

Join our crisis intervention team and use your skills where they matter most. Every call is an opportunity to make a difference. Every intervention is a chance to guide someone toward hope and healing.

Holcomb Behavioral Health Systems is an equal opportunity employer committed to diversity and inclusion.

#cpa610

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.