Crisis Intervention & Shelter Support Specialist

St. Vincent de Paul of Baltimore; Reisterstown (MD); On-site; USD 20,664,000 - 28,930,000; Full time

Job summary

St. Vincent de Paul of Baltimore is seeking a Program Assistant to provide essential 24-hour awake coverage and manage day-to-day shelter operations.

You will support guests’ welfare, safety, and comfort, and offer crisis intervention to callers seeking shelter, resources, or referrals. In collaboration with clients, case managers, and staff, you will help empower guests toward stability and self-sufficiency, supervise activities, and help coordinate resource navigation and transportation as

Responsibilities

• Assures that Daily/Weekly/Monthly schedule of housekeeping maintenance tasks are completed in a satisfactory and timely manner.
• Assigns volunteer tasks to guests of the Emergency Shelter and supports guests to make sure the tasks are carried out satisfactorily.
• Ensures the safety and security of guests, volunteers, visitors and staff by communicating guest expectations and conducting internal and external perimeter checks during shift.
• Promptly and effectively respond to potential emergencies which may occur at the shelter by following agency and shelter protocols.
• Ensures children are being supervised by their parents and encourages children and youth to participate in organized activities
• Assumes responsibility for observing when maintenance supplies need re-ordering and informs supervisors accordingly.
• Supports daily scheduled resident activities and events.
• Assist clients with daily activities of living, including meal distribution and clean up, resource navigation, and transportation coordination.
• Assist in maintaining accurate records by ensuring residents sign in upon entry, tracking attendance, and addressing any discrepancies to support efficient shelter operations.
• Mediates interpersonal conflicts between guests, and ensures a peaceful and respectful atmosphere.

Job description

St. Vincent de Paul of Baltimore is seeking a Program Assistant to provide essential 24-hour awake coverage and manage day-to-day shelter operations.

You will support guests’ welfare, safety, and comfort, and offer crisis intervention to callers seeking shelter, resources, or referrals. In collaboration with clients, case managers, and staff, you will help empower guests toward stability and self-sufficiency, supervise activities, and help coordinate resource navigation and transportation as