Shelter Programs Lead & Crisis Response

St. Vincent de Paul of Baltimore; Rosedale (MD); On-site; USD 90,000 - 115,000; Full time

Job summary

St. Vincent de Paul of Baltimore seeks an experienced leader to oversee program operations at its shelter center.

You will supervise shift monitors and program staff, coordinate daily activities such as laundry, showers, meals, and token distribution, and ensure compliance with program requirements. The role includes managing intake for new guests, data entry in ROSIE, and monitoring attendance while coordinating with the Senior Director on next steps for unexcused absences.

Responsibilities

• Provide direction and oversight for program operations, including all aspects of the center.
• Provide direct supervision to shift monitor and program assistant staff, including supervision meetings and training.
• Oversee the management and coordination of all daily programming including assignments for laundry, showers, chores, and token distribution.
• Ensure client preparation and attendance for Parenting Plus, life skills, job readiness, and computer classes, and communicate attendance/compliance issues to the Senior Director.
• Complete shift supervisor and program assistant weekly schedules and ensure coverage for all shifts.
• Complete intakes for new guests, enter demographic data into the ROSIE system, and track services entered into ROSIE.
• Monitor guests' nightly attendance, compare roll calls with excused absence log, follow up on unexcused absences, and make recommendations for next steps.

Job description

St. Vincent de Paul of Baltimore seeks an experienced leader to oversee program operations at its shelter center.

You will supervise shift monitors and program staff, coordinate daily activities such as laundry, showers, meals, and token distribution, and ensure compliance with program requirements. The role includes managing intake for new guests, data entry in ROSIE, and monitoring attendance while coordinating with the Senior Director on next steps for unexcused absences.