Crisis Counselor Advocate - Call Center

Center for Victims; Pittsburgh (Allegheny County); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health, dental and vision benefits

15 paid holidays

Short-term disability and life insurer

Retirement plan

Employee assistance program

Mileage, parking and cell phonereimb

PSLF for nonprofit work

Job summary

Center for Victims in Pittsburgh seeks a Counselor Advocate for our Call Center to join our team. The Counselor Advocate, Call Center, serves as a gateway by answering incoming calls to CV’s Hotline and providing crisis counseling, support, information, and other mandatory and supportive crime victim services.

The role is full-time, 40 hours per week, with a rotating shift between 7:00 AM and 5:00 PM, Monday through Friday, and some holiday shifts may be required.

Qualifications

• Bachelor’s degree in Social Work, Psychology, Criminology, or related field, or an Associate’s degree with five years related work.
• MS Office proficiency, strong organizational skills, and the ability to prioritize multiple tasks in a fast-paced environment.
• Strong oral and written communication, problem-solving, and ability to interface professionally with internal and external groups.
• Commitment to the organization’s mission and ability to work in a diverse environment with sensitivity to diversity and workplace harmony.

Responsibilities

• Offer immediate access, referral and support to CV services by conducting an initial assessment to determine needs and appropriate services.
• Crisis intervention and counseling.
• Offender Release Notification.
• Other services as required for crime victims.
• Provide mandated and supportive services to crime victims.

Skills

MS Office

Organizational skills

Communication skills

Problem solving

Diversity sensitivity

Education

Bachelor's degree in Social Work/ Psychology/ Criminology

Associate’s degree + 5 years related work

Job description

Center for Victims in Pittsburgh seeks a Counselor Advocate for our Call Center to join our team. The Counselor Advocate, Call Center, serves as a gateway by answering incoming calls to CV’s Hotline and providing crisis counseling, support, information, and other mandatory and supportive crime victim services.

The role is full-time, 40 hours per week, with a rotating shift between 7:00 AM and 5:00 PM, Monday through Friday, and some holiday shifts may be required.