Crisis Call Center Counselor - Make a Real Impact

Community Care Alliance; East Providence (RI); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Generous vacation and sick time

Comprehensive medical and dental coverage

403b with matching

Flexible Spending Accounts

Tuition reimbursement

Employee referral program

On-site parking

Mileage reimbursement

Job summary

An established industry player is seeking compassionate individuals to join their 988 Crisis Call Center team. This role is pivotal in providing immediate support to community members experiencing mental health and substance use crises. As a counselor, you will engage with callers through various communication channels, assess their needs, and coordinate with local crisis response teams. The position emphasizes client-centered care and requires strong communication skills, empathy, and the ability to navigate digital platforms. Join a supportive environment where your contributions can make a real difference in the lives of those in need.

Qualifications

• Minimum high school equivalency required.
• 1-3 years in the human services industry preferred.

Responsibilities

• Answering crisis calls, chats, and texts with empathy.
• Completing documentation and data collection in a timely manner.
• Coordinating with clinical teams and local municipalities.

Skills

Empathy

Communication Skills

Multitasking

Crisis Management

Digital Platform Navigation

Education

High School Equivalency

Tools

Electronic Health Records

Resource Databases

Job description

An established industry player is seeking compassionate individuals to join their 988 Crisis Call Center team. This role is pivotal in providing immediate support to community members experiencing mental health and substance use crises. As a counselor, you will engage with callers through various communication channels, assess their needs, and coordinate with local crisis response teams. The position emphasizes client-centered care and requires strong communication skills, empathy, and the ability to navigate digital platforms. Join a supportive environment where your contributions can make a real difference in the lives of those in need.