Evening Crisis Hotline Advocate & Shelter Support

Center for Victims; Pittsburgh (Allegheny County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health, Dental and Vision Benefits

Paid Time Off Benefits

Shift differential for Second/Third Sh

15 Paid Holidays

Short Term Disability and Life Ins.

Retirement Plan

Employee Assistance Program

Mileage/Parking/Cell phone reimburse.

PSLF Program for nonprofits

Job summary

Center for Victims in Pittsburgh seeks an Evening Hotline Advocate to answer the 24-hour crisis line and provide immediate crisis intervention, safety planning, and referrals. The role includes offender release notifications, shelter intake assistance, and on-call shelter coverage.

Qualifications include a high school diploma or GED (Bachelor’s preferred), 1–2 years in human services, crisis intervention knowledge, and ability to obtain clearances. Proficiency in MS Office is required.

Qualifications

• High school diploma or GED required; Bachelor’s degree in Human Services or related field preferred with 1 to 2 years of related experience
• Knowledge of crisis intervention strategies and conflict resolution
• Excellent verbal and written communication skills
• Completion of mandatory victim assistance training provided by the organization
• Ability to secure Act 33/34 and FBI clearances
• Proficient in Microsoft Office and able to learn agency-specific software

Responsibilities

• Answer the 24-hour crisis hotline, primarily during the 3:00 p.m.–11:00 p.m. shift, providing immediate support
• Assess caller needs and provide crisis intervention, safety planning, and referrals
• Provide information and advocacy related to victims’ rights and the criminal justice system
• Provide individual advocacy and support to victims and witnesses navigating systems
• Manage Offender Release Notification services with jail and PA SAVIN/VineWatch
• Notify clients of offender releases, transfers, and pre-trial proceedings, with safety planning
• Assess emergency shelter needs and assist with shelter intake and placement
• Support shelter operations and cover shifts as needed
• Participate in the shelter on-call rotation
• Maintain accurate client records and reports per requirements
• Communicate with supervisors to ensure follow-up between shifts
• Assist with training new Shelter Advocates on hotline procedures
• Participate in trainings, meetings, and agency activities
• Perform other duties as assigned

Skills

Crisis intervention

Clearance readiness

MS Office

Team player

Confidentiality

Verbal communication

Written communication

Education

High school diploma or GED

Bachelor’s degree preferred

Tools

Microsoft Office

Job description

Center for Victims in Pittsburgh seeks an Evening Hotline Advocate to answer the 24-hour crisis line and provide immediate crisis intervention, safety planning, and referrals. The role includes offender release notifications, shelter intake assistance, and on-call shelter coverage.

Qualifications include a high school diploma or GED (Bachelor’s preferred), 1–2 years in human services, crisis intervention knowledge, and ability to obtain clearances. Proficiency in MS Office is required.