Crisis Counselor & Advocate (Shelter & Hotline)

Domestic Violence Service Center; Wilkes-Barre (Luzerne County); On-site; USD 32,000 - 42,000; Full time

Job summary

Domestic Violence Service Center is seeking a Counselor Advocate to support clients in the Bridge Housing and domestic violence services. The role requires crisis intervention, intake interviews, safety planning, and referrals within Carbon and Luzerne Counties.

Strong confidentiality, communication, and teamwork are essential for helping residents achieve stability. This full-time position includes 35 hours per week with weekends and holidays coverage, on-call rotation, and ongoing training to

Qualifications

• Demonstrated ability to maintain confidentiality at all times.
• Experience in crisis intervention and safe de-escalation techniques.
• Strong communication and problem-solving skills essential for client advocacy.

Responsibilities

• Deliver shelter and hotline services; provide crisis intervention and referrals.
• Conduct intake interviews; orient clients to housing guidelines and resources.
• Support residents; promote safety planning and access to services.
• Document client activities; maintain records per DVSC policy.

Skills

Crisis intervention

Confidentiality

Communication

Problem solving

Teamwork

Education

High School Diploma or GED

Tools

MS Office

DV case management software

Job description

Domestic Violence Service Center is seeking a Counselor Advocate to support clients in the Bridge Housing and domestic violence services. The role requires crisis intervention, intake interviews, safety planning, and referrals within Carbon and Luzerne Counties.

Strong confidentiality, communication, and teamwork are essential for helping residents achieve stability. This full-time position includes 35 hours per week with weekends and holidays coverage, on-call rotation, and ongoing training to