Counselor Advocate, Call Center

Center for Victims; Pittsburgh (Allegheny County); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health, dental and vision benefits

15 paid holidays

Short-term disability and life insurer

Retirement plan

Employee assistance program

Mileage, parking and cell phonereimb

PSLF for nonprofit work

Job summary

Center for Victims in Pittsburgh seeks a Counselor Advocate for our Call Center to join our team. The Counselor Advocate, Call Center, serves as a gateway by answering incoming calls to CV’s Hotline and providing crisis counseling, support, information, and other mandatory and supportive crime victim services.

The role is full-time, 40 hours per week, with a rotating shift between 7:00 AM and 5:00 PM, Monday through Friday, and some holiday shifts may be required.

Qualifications

• Bachelor’s degree in Social Work, Psychology, Criminology, or related field, or an Associate’s degree with five years related work.
• MS Office proficiency, strong organizational skills, and the ability to prioritize multiple tasks in a fast-paced environment.
• Strong oral and written communication, problem-solving, and ability to interface professionally with internal and external groups.
• Commitment to the organization’s mission and ability to work in a diverse environment with sensitivity to diversity and workplace harmony.

Responsibilities

• Offer immediate access, referral and support to CV services by conducting an initial assessment to determine needs and appropriate services.
• Crisis intervention and counseling.
• Offender Release Notification.
• Other services as required for crime victims.
• Provide mandated and supportive services to crime victims.

Skills

MS Office

Organizational skills

Communication skills

Problem solving

Diversity sensitivity

Education

Bachelor's degree in Social Work/ Psychology/ Criminology

Associate’s degree + 5 years related work

Job description

POSITION: COUNSELOR ADVOCATE, CALL CENTER

CV is seeking a Counselor Advocate in our Call Centerto join our team! The Counselor Advocate, Call Center serves as a gateway to the organization by answering incoming calls to CV’s Hotline and providing crisis counseling, support, information, and other mandatory and supportive crime victim services. The Counselor Advocate, Call Center works 40 hours per week, with a varying shift between the hours of 7:00 AM and 5:00 PM Monday-Friday. Some holiday shifts may be required.

Responsibilities:

• Offer of immediate access, referral and support to all agency services by conducting an initial assessment to determine the individual’s needs and the appropriate service;
  • Crisis intervention/counseling
  • Offender Release Notification
  • Other Services
• Mandated and supportive services to crime victims

Qualifications:

• Bachelor’s degree in Social Work, Psychology, Criminology, or a related field or an Associate’s degree in the same fields with five years minimum related work
• MS Office proficiency, strong organizational skills and the ability to prioritize multiple tasks while effectively meeting deadlines in a fast paced and evolving organization
• Oral and written communication skills, problem-solving skills, and the ability to interface professionally with internal and external groups
• Strong commitment to support the organization’s mission and the ability to work in a diverse atmosphere with sensitivity of cultural diversity and workplace harmony

CV offers the following benefit package for full time staff:

• Employee Health, Dental and Vision Benefits
• 15 Paid Holidays
• Short Term Disability and Life Insurance
• Retirement Plan
• Employee Assistance Program
• Opportunity for employee reimbursements for mileage, parking and cell phone usage (position dependent)
• Opportunity to apply for PSLF Program (Paid Student Loan Forgiveness Program) for your work with a non-profit

CV is an equal employment opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, citizenship status, national origin, ancestry, gender, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, genetic information, pregnancy, marital status, parent status, veteran status, political affiliation or other factor protected by law. CV complies with the affirmative Action requirements and the Americans with Disabilities Act regarding reasonable accommodation for qualified employees with a disability.