Crisis Call Center Specialist — Hybrid, 1st Shift

United Way of Connecticut Inc; Rocky Hill (CT); Hybrid; USD 33,000 - 39,000; Full time

Benefits offered by this job

Competitive pay

Hybrid after training

Language proficiency premium

401(k) employer contribution

Paid time off

13 paid holidays

Health benefits

Tuition reimbursement

Public Service Loan Forgiveness

Inclusive workplace

Job summary

United Way of Connecticut, Inc. is seeking a First Shift Crisis Contact Center Specialist for Rocky Hill, CT, with a hybrid schedule after training. Typical shift is 7:00 AM – 3:00 PM, FT role, pay $24/hour plus a $4/hour shift differential for qualifying hours.

The role focuses on crisis response, connecting callers to life‑saving resources and documenting interactions for continuity of care. The position emphasizes empathy, calm communication, and teamwork within a 24/7 operation.

Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• Experience delivering crisis support or mental health services.
• Strong communication and de-escalation skills.

Responsibilities

• Answer calls, texts, and chats from individuals in crisis with calm and empathy.
• Provide compassionate support and use de-escalation techniques.
• Connect callers to community resources and emergency services.
• Document interactions clearly to maintain continuity of care.

Skills

Customer service

Crisis intervention

Empathy

Education

Bachelor’s degree or equivalent in related field

Job description

United Way of Connecticut, Inc. is seeking a First Shift Crisis Contact Center Specialist for Rocky Hill, CT, with a hybrid schedule after training. Typical shift is 7:00 AM – 3:00 PM, FT role, pay $24/hour plus a $4/hour shift differential for qualifying hours.

The role focuses on crisis response, connecting callers to life‑saving resources and documenting interactions for continuity of care. The position emphasizes empathy, calm communication, and teamwork within a 24/7 operation.