Housing Resources Call Center Specialist | Hybrid/Remote

Uwc + Best Places 2; Rocky Hill (CT); Hybrid; USD 28,000 - 32,000; Full time

Benefits offered by this job

Paid time off

13 paid holidays

Health benefits

401(k) contribution

Tuition reimbursement

Public Service Loan Forgiveness

Hybrid schedule after training

Job summary

United Way of Connecticut, Inc. is seeking a dedicated Contact Center Specialist for Information & Referral/Housing in Rocky Hill, CT. The role operates on a third shift with hybrid work after training, typically 11:00 PM to 7:00 AM, and a starting pay of $21.30 per hour.

You will guide callers to housing resources, utilities, food, health care, and more to help them find stability. In this mission-driven position, you’ll document interactions, follow protocols, and collaborate with a supportive

Qualifications

• High School Diploma or GED plus relevant experience.
• Experience in housing services, case management, advocacy, or call center environments.
• Backgrounds in social work, psychology, counseling, or human services.

Responsibilities

• Answer calls, chats and emails from people seeking support and community resources.
• Assess needs and provide referrals for housing, utilities, food, healthcare and more.
• Research and advocate for callers facing complex barriers.
• Help callers understand options and take next steps.
• Document interactions clearly for continuity and follow-up.
• Follow protocols while safeguarding confidentiality.

Skills

Social work

Psychology

Counseling

Human services

Housing services

Case management

Advocacy

Call center

Customer service

Internship/volunteer

Education

High School Diploma or GED

Job description

United Way of Connecticut, Inc. is seeking a dedicated Contact Center Specialist for Information & Referral/Housing in Rocky Hill, CT. The role operates on a third shift with hybrid work after training, typically 11:00 PM to 7:00 AM, and a starting pay of $21.30 per hour.

You will guide callers to housing resources, utilities, food, health care, and more to help them find stability. In this mission-driven position, you’ll document interactions, follow protocols, and collaborate with a supportive