Crisis Hotline Specialist — Hybrid, First Shift

Uwc + Best Places 2; Rocky Hill (CT); Hybrid; USD 49,000 - 60,000; Full time

Benefits offered by this job

Shift differential

Hybrid schedule

401(k) match

Paid time off

Paid holidays

Health benefits

Tuition reimbursement

PSLF eligible

Job summary

United Way of Connecticut, Inc. invites compassionate individuals to join our First Shift Crisis Contact Center in Rocky Hill. Be the lifeline for people in crisis, answering calls, texts and chats with calm, empathy and practical support.

This full-time, hybrid after training role offers a starting pay of $24 per hour plus a $4 per hour shift differential, with training on-site and ongoing coaching. Holidays, benefits and career growth await.

Qualifications

• Bachelor’s degree + 1 year in human services.
• Backgrounds in social work, psychology, counseling or criminal justice.
• Experience in crisis response, mental health services, shelters or hotlines.
• Customer service pros looking for meaningful work.
• Recent grads with relevant internships.
• Crisis-related experience preferred

Responsibilities

• Answer calls, texts and chats from individuals in emotional or mental health crises.
• Provide compassionate support and de-escalate situations.
• Connect callers to life-saving resources—whether it’s community providers, mobile crisis teams or emergency services.
• Document interactions clearly to ensure continuity of care.
• Work as part of a supportive team that always has your back.

Skills

Customer service

Crisis response

Empathy

Communication

Education

Bachelor’s degree + 1 year in human services

Job description

United Way of Connecticut, Inc. invites compassionate individuals to join our First Shift Crisis Contact Center in Rocky Hill. Be the lifeline for people in crisis, answering calls, texts and chats with calm, empathy and practical support.

This full-time, hybrid after training role offers a starting pay of $24 per hour plus a $4 per hour shift differential, with training on-site and ongoing coaching. Holidays, benefits and career growth await.