Crisis Support Specialist - Remote/Hybrid

United Way of Connecticut, Inc.; Rocky Hill (CT); Ibrido; USD 33.000 - 39.000; Tempo pieno

Vantaggi offerti da questo lavoro

Base pay $24/hr

Shift differential $4/hr

Hybrid schedule after training

PTO accrual

13 holidays per year

Health benefits 80% premium coverage

Tuition reimbursement after 1 year

Public Service Loan Forgiveness

Descrizione del lavoro

United Way of Connecticut, Inc. seeks dedicated Crisis Contact Center Specialists for its 211 program, primarily on third shift.

You’ll answer calls, texts and chats from people in crisis, provide compassionate support, and connect them with resources, while documenting interactions for continuity of care. After training, expect a hybrid schedule (4 remote days, 1 in-office day), full-time hours in a 24/7 operation, with competitive pay and shift differential.

Competenze

• Bachelor’s degree + 1 year in human services.
• Backgrounds in social work, psychology, counseling or criminal justice.
• Experience in crisis response, mental health services, shelters or hotlines.
• Customer service professionals seeking meaningful work.
• Recent grads with relevant internships.
• Crisis-related experience preferred

Mansioni

• Be the calm in the storm: answer calls, texts and chats from individuals in emotional or mental health crises.
• Provide compassionate support and use proven techniques to de-escalate situations.
• Connect callers to life-saving resources—community providers, mobile crisis teams or emergency services.
• Document interactions clearly to ensure continuity of care.
• Work as part of a supportive team that always has your back.

Conoscenze

Customer service

Crisis intervention

Active listening

Empathy

Formazione

Bachelor’s degree + 1 year in human services

Backgrounds in social work, psychology, counseling or criminal justice

Descrizione del lavoro

United Way of Connecticut, Inc. seeks dedicated Crisis Contact Center Specialists for its 211 program, primarily on third shift.

You’ll answer calls, texts and chats from people in crisis, provide compassionate support, and connect them with resources, while documenting interactions for continuity of care. After training, expect a hybrid schedule (4 remote days, 1 in-office day), full-time hours in a 24/7 operation, with competitive pay and shift differential.