Crisis Support Specialist – Second Shift (Hybrid)

Uwc + Best Places 2; Rocky Hill (CT); Hybrid; USD 33,000 - 39,000; Full time

Benefits offered by this job

Shift differential $4/hr

Hybrid after training

Health benefits

401(k)

Paid time off

13 holidays

Tuition reimbursement

PSLF eligibility

Job summary

United Way of Connecticut is seeking a Crisis Contact Center Specialist for the Second Shift in Rocky Hill, CT. The role offers a hybrid schedule after training, with typical hours 3:00 PM–11:30 PM and a pay rate of $24 per hour plus a $4 shift differential for qualifying hours.

You will be the calm voice for individuals in crisis, using proven techniques to de-escalate situations, documenting interactions, and connecting callers to life-saving resources while working with a supportive team.

Qualifications

• Bachelor’s degree required with 1 year in human services.
• Experience in crisis response, mental health services, shelters or hotlines preferred.
• Customer service experience and strong communication skills are essential.
• Ability to work second shift in a 24/7 operation.

Responsibilities

• Answer calls, texts and chats from individuals in crisis.
• Provide compassionate support and de-escalate situations.
• Connect callers to life-saving resources and services.
• Document interactions clearly to ensure continuity of care.
• Collaborate with a supportive team to manage crises.

Skills

Crisis experience

Customer service

De-escalation

Empathy

Education

Bachelor’s degree in human services or related field

Job description

United Way of Connecticut is seeking a Crisis Contact Center Specialist for the Second Shift in Rocky Hill, CT. The role offers a hybrid schedule after training, with typical hours 3:00 PM–11:30 PM and a pay rate of $24 per hour plus a $4 shift differential for qualifying hours.

You will be the calm voice for individuals in crisis, using proven techniques to de-escalate situations, documenting interactions, and connecting callers to life-saving resources while working with a supportive team.