Housing Resources Call Center Specialist (Hybrid)

United Way of Connecticut Inc; Rocky Hill (CT); Hybride; USD 28 000 - 33 000; Plein temps

Avantages offerts par ce poste

Health benefits

401(k) contribution

Paid time off

13 paid holidays

Tuition reimbursement

Public Service Loan Forgiveness

Résumé du poste

United Way of Connecticut Inc. is seeking a Contact Center Specialist for Information & Referral/Housing on the third shift in Rocky Hill, CT. The role involves handling calls, chats and emails, providing referrals for housing and basic needs, and ensuring accurate documentation.

The position offers a hybrid schedule after training, competitive pay of $21.30/hour, and benefits. Training and ongoing coaching support a mission-driven team dedicated to helping vulnerable populations achieve

Qualifications

• Strong communication and interpersonal skills.
• Ability to navigate community resources and referrals.
• Comfort with documenting interactions clearly.

Responsabilités

• Answer calls, chats and emails from people seeking support and resources.
• Assess needs and provide accurate housing, utilities, food, healthcare referrals.
• Research and advocate for callers facing barriers to stability.
• Explain options and empower callers to take next steps.
• Document interactions to ensure follow-up and continuity of care.

Connaissances

Customer service

Call center

Housing services

Empathy

Documentation

Formation

High School Diploma or GED

Description du poste

United Way of Connecticut Inc. is seeking a Contact Center Specialist for Information & Referral/Housing on the third shift in Rocky Hill, CT. The role involves handling calls, chats and emails, providing referrals for housing and basic needs, and ensuring accurate documentation.

The position offers a hybrid schedule after training, competitive pay of $21.30/hour, and benefits. Training and ongoing coaching support a mission-driven team dedicated to helping vulnerable populations achieve