Crisis Contact Center Specialist – 2nd Shift (Hybrid)

United Way of Connecticut Inc; Rocky Hill (CT); Hybrid; USD 33,000 - 39,000; Full time

Benefits offered by this job

$24/hour base pay

$4 shift differential

Hybrid schedule after training

Paid training

Health benefits

Paid time off

13 holidays

401(k) with employer match

Public Service Loan Forgiveness

Job summary

United Way of Connecticut, Inc. is seeking a Second Shift Crisis Contact Center Specialist in Rocky Hill, CT. The role performs calls, texts, and chats with individuals in crisis, providing compassionate support and resource connections.

The position supports a hybrid schedule after training (4 remote days, 1 in-office day) and requires a Bachelor’s degree plus 1 year in human services. Training is provided prior to live calls.

Qualifications

• Bachelor’s degree + 1 year in human services.
• Backgrounds in social work, psychology, counseling or criminal justice.
• Experience in crisis response, mental health services, shelters or hotlines.
• Customer service pros looking for meaningful work.
• Recent grads with relevant internships.
• Crisis-related experience preferred

Responsibilities

• Be the calm in the storm: handle calls, texts and chats from individuals in crises.
• Provide compassionate support and de-escalate situations; connect callers to resources.
• Document interactions clearly to ensure continuity of care.
• Collaborate with a supportive team to ensure effective crisis response.
• Contribute to a 24/7 operation with adherence to protocols.

Skills

Customer service

Crisis support

Empathy

Communication

Education

Bachelor's degree

1 year in human services

Job description

United Way of Connecticut, Inc. is seeking a Second Shift Crisis Contact Center Specialist in Rocky Hill, CT. The role performs calls, texts, and chats with individuals in crisis, providing compassionate support and resource connections.

The position supports a hybrid schedule after training (4 remote days, 1 in-office day) and requires a Bachelor’s degree plus 1 year in human services. Training is provided prior to live calls.