Crisis Care Supervisor - Hybrid, Growth & Benefits

United Way of Connecticut Inc; Rocky Hill (CT); Hybrid; USD 38,000 - 48,000; Full time

Benefits offered by this job

401(k) 5% match

Paid Time Off

13 paid holidays

Health benefits including premium

Tuition reimbursement

Public Service Loan Forgiveness

Professional development

Hybrid work arrangement

Job summary

United Way of Connecticut Inc. is seeking a Crisis Supervisor to oversee the 2-1-1 crisis call center staff providing 24/7 support to individuals in crisis. You will lead, mentor and debrief a dedicated team handling calls, chats, and texts, ensuring compassionate, high-quality responses.

Training occurs 8 weeks, with pay range $27.91-$34.89 per hour plus shift differential. After training, the role becomes hybrid (in-office and remote) with strong professional development opportunities.

Qualifications

• Ability to supervise crisis staff and debrief after calls, chats, and texts.
• Provide feedback and mentorship to team members.
• Fill in on calls when team members are absent.

Responsibilities

• Supervise the first line of help to youth and adults in crisis.
• Monitor calls and reviews to ensure quality, provide feedback.
• Mentor and train staff; pitch in on calls when needed.

Skills

Staff supervision

Crisis support

Quality monitoring

Mentorship

Job description

United Way of Connecticut Inc. is seeking a Crisis Supervisor to oversee the 2-1-1 crisis call center staff providing 24/7 support to individuals in crisis. You will lead, mentor and debrief a dedicated team handling calls, chats, and texts, ensuring compassionate, high-quality responses.

Training occurs 8 weeks, with pay range $27.91-$34.89 per hour plus shift differential. After training, the role becomes hybrid (in-office and remote) with strong professional development opportunities.