Crisis Behavioral Health Case Manager — Swing Shift

DESC; Seattle, Northern (WA, KY); Hybrid; USD 52,000 - 78,000; Full time

Benefits offered by this job

Dental insurance

Life insurance

Long-term disability

Medical insurance (no premiums)

Employee Assistance Program (EAP)

Flexible Spending Account (FSA)

ORCA card subsidy

Paid Time Off 34 days per year

Retirement Plan

Union representation (SEIU Healthcare

Job summary

DESC’s Crisis Solutions Center in Seattle provides stabilization and case management for individuals experiencing behavioral health crises. Case managers work with multi‑disciplinary teams to design and implement client-centered care plans, coordinate with mental health, substance use, and primary care services, and maintain thorough records.

You will participate in trainings, clinical reviews, and community partnerships while supporting a safe, therapeutic environment and ensuring high-quality

Qualifications

• Bachelor's degree or 1 year of relevant paid work experience with ability to perform duties.
• Ability to meet WA DOH RAAC registration requirements.
• Valid WA driver’s license and insurable driving record.
• Ability to obtain WA Food Handler's Permit.
• Interest in engaging with difficult-to-engage individuals.
• Able to pass WA State criminal background check.

Responsibilities

• Participate in psychiatric consultation, supervision, program meetings and in-service trainings; participate in clinical reviews and case conferences for clients admitted to the CSC.
• Create and implement short-term care plans, develop client-driven goal planners and discharge dispositions.
• Facilitate clients' access to community resources and services; assist clients in building relationships with external care teams; work with existing care teams to provide goal-oriented case management services.
• Participate in verbal de-escalation in emergent situations; work as a team to maintain a safe, therapeutic environment including 15-minute client wellness checks.
• Demonstrate DESC core values and professionalism in all client and staff interactions; follow agency clinical policies and procedures; participate in quality assurance reviews when assigned
• Maintain current and complete clinical and administrative records, including goal planners, progress notes, safety and risk assessments, shift summary notes, and care-coordination between internal and/or external partners.
• Provide phone consultation for referents to the CSC, monitor office security cameras, answer phone calls, and other administrative duties.
• Serve food, do laundry and change linens, help clean common areas, and occasionally clean up bodily fluids and biohazardous waste using appropriate PPE.
• Provide transportation for clients (such as appointments outside of CSC) when needed.
• Attend a 2-week onboarding process upon hire, as well as other full-day trainings on an ongoing basis.
• Other duties as assigned

Skills

Communication

De-escalation

Crisis intervention

Documentation

Education

Bachelor's degree in social work, psychology, or related behavioral science

Job description

DESC’s Crisis Solutions Center in Seattle provides stabilization and case management for individuals experiencing behavioral health crises. Case managers work with multi‑disciplinary teams to design and implement client-centered care plans, coordinate with mental health, substance use, and primary care services, and maintain thorough records.

You will participate in trainings, clinical reviews, and community partnerships while supporting a safe, therapeutic environment and ensuring high-quality