Crisis Intervention Specialist – Swing and Day

Crisis Connections; Seattle (WA); On-site; USD 36,000 - 43,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

12 holidays

403(b) retirement plan

Transit benefits

Parking

Job summary

Crisis Connections in Seattle seeks a dedicated Crisis Intervention Specialist to support our 24/7 Regional Crisis Line, guiding frontline staff through real-time crisis responses and ensuring compassionate care during overnight hours.

The position requires a background in behavioral health or crisis intervention, with AAC credential required by probation end. Both full-time and part-time swing/day shifts are available, with comprehensive benefits.

Qualifications

• Background in behavioral health, crisis intervention, or substance use services.
• Ability to stay calm, focused, and compassionate in high-stress situations.
• Strong communication, clinical judgment, and teamwork skills.
• Comfort working with multiple technology systems.
• Education/experience: High School Diploma or GED + 4 years behavioral health experience or related degree with corresponding experience (Associate, Bachelor’s, or Master’s).
• Agency Affiliated Counselor (AAC) credential through WA Dept of Health required by end of probation; Crisis Connections will reimburse the credential cost.

Responsibilities

• Provide real-time clinical guidance to crisis line Phone Workers and Screeners.
• Support assessment, intervention planning, and crisis resolution.
• Offer debriefing and emotional support to staff after challenging calls.
• Monitor call activity to ensure timely, high-quality responses.
• Coordinate care and resources with hospitals and community partners.
• Maintain clear, accurate clinical documentation.
• Participate in training, quality improvement, and team collaboration.

Skills

Behavioral health

Crisis intervention

Substance use services

Calm under pressure

Communication

Clinical judgment

Teamwork

Tech systems

Education

High School Diploma or GED + 4 years behavioral health experience

Related degree with corresponding experience (Associate, Bachelor’s, or Master’s)

Job description

Crisis Intervention Specialist – Swing and Day

Make a difference when it matters most. When people are facing their hardest moments, they need calm, skilled support—right now. As a Crisis Intervention Specialist, you’ll play a critical behind-the-scenes role on our 24/7 Regional Crisis Line, supporting frontline phone workers and ensuring callers receive compassionate, effective care during overnight hours. This is a meaningful opportunity for experienced behavioral health professionals who thrive in fast-paced environments and want their work to directly impact individuals, families, and communities.

Why this role matters

• You help guide real-time crisis responses that can save lives
• You support and strengthen frontline staff during emotionally demanding calls
• You’re part of a mission-driven organization focused on resilience, access, and compassion

What you’ll do

• Provide real-time clinical guidance to crisis line Phone Workers and Screeners
• Support assessment, intervention planning, and crisis resolution
• Offer debriefing and emotional support to staff after challenging calls
• Monitor call activity to ensure timely, high-quality responses
• Coordinate care and resources with hospitals and community partners
• Maintain clear, accurate clinical documentation
• Participate in training, quality improvement, and team collaboration

Requirements

What we’re looking for

• Background in behavioral health, crisis intervention, or substance use services
• Ability to stay calm, focused, and compassionate in high-stress situations
• Strong communication, clinical judgment, and teamwork skills
• Comfort working with multiple technology systems at once
• Education/experience that meets one of the following:
• High School Diploma or GED + 4 years of behavioral health experience
• OR a related degree with corresponding experience (Associate, Bachelor’s, or Master’s)
• Agency Affiliated Counselor (AAC) credential through the WA Department of Health required by the end of the probationary period. Applications must be submitted within 30 days of hire. Crisis Connections will reimburse the cost of obtaining the credential.

Schedule & Pay

• Swing and Day, including nights, weekends, and holidays
• $27.87/hour
• Full-time and part-time opportunities available

Location

• In-person role at our Seattle Call Center

Benefits You’ll Appreciate

• Medical, dental, and vision coverage
• Generous paid time off and 12 paid holidays
• 403(b) retirement plan and annual wage increases
• Transit and parking benefits
• Ongoing training, supervision, and career growth opportunities
• A supportive, mission-driven team that values collaboration and well-being

If you’re passionate about crisis work and want to make a real impact during overnight hours, we encourage you to apply and be part of a team that shows up when it matters most.