Crisis Advocate On-Call

YWCA USA; Harrisburg (Dauphin County); Hybrid; USD 33,000 - 44,000; Part time

Job summary

The YWCA Greater Harrisburg is seeking a compassionate, dependable Part-Time On-Call Crisis Advocate to provide life-changing support to individuals affected by domestic and sexual violence. This hybrid role requires you to respond within 30 minutes to in-person needs at hospitals, the YWCA, or the police, and to participate in a two-week in-person training program.

You will handle hotline support, crisis intervention, safety planning, shelter intake, legal/medical accompaniments, and community

Qualifications

• Bachelor’s degree in human services, criminal justice or related field, or Associate’s Degree with 2 years of relevant work history.
• Experience in advocacy, social work, or supportive services is preferred.

Responsibilities

• Answering the 24-hour hotline and providing comprehensive service support
• Responding to hospitals for domestic violence, sexual assault, or human trafficking victims
• Conducting shelter assessments, intakes, and shelter orientations for survivors
• Assisting with safety planning and information about rights and services
• Providing crisis intervention and emotional support using trauma-informed practices
• Coordinating referrals to legal, medical, and housing services
• Documenting all client interactions and referrals per agency policies
• Collaborating with law enforcement and medical professionals to ensure comprehensive care
• Maintaining confidentiality and adhering to ethical guidelines
• Attending trainings and meetings to stay current on best practices and updates

Skills

Crisis intervention

Trauma-informed

Hotline support

Advocacy

Education

Bachelor’s degree in human services

Associates degree + 2 years relevant work

Job description

The YWCA Greater Harrisburg is seeking a compassionate, dependable Part-Time On-Call Crisis Advocate to provide life-changing support to individuals impacted by domestic and sexual violence.
As an On-Call Crisis Advocate, you will be a vital source of hope and stability during times of crisis. You'll provide hotline support, crisis intervention, safety planning, emergency shelter intake, legal and medical accompaniments, assistance with Protection From Abuse orders, advocacy, and connections to community resources. Every interaction is an opportunity to empower survivors, promote safety, and help individuals take the next step toward healing.
If you are calm under pressure, passionate about helping others, and committed to making a meaningful impact in your community, we encourage you to apply.

Position Details

• Position is a hybrid position working from home but with a mandatory ability to respond to the YWCA, hospital, or police department within 30 minutes of receiving a request for in-person services.
• Covering a shifts as needed including 4pm-midnight and midnight to 8am.
• Must be available to respond to calls and provide in-person support that may extend beyond 8:00 a.m. if engaged in a response with a survivor.
• Must be able to attend a mandatory 2-week in-person training program Monday-Friday from 8:00 a.m. – 4 p.m.
• Compensation: $150 stipend per on-call shift ($175 for holidays), plus the hourly rate of $24.00/hr. for actual time worked.

Primary Responsibilities

• Answering the 24-hour hotline and providing comprehensive service support
• Responding to hospitals for incoming domestic violence, sexual assault, or human trafficking victims
• Conducting shelter assessments, intakes, and shelter orientations for survivors
• Assisting with safety planning and providing information about rights and available services
• Offering crisis intervention and emotional support to survivors and their non-offending family members using trauma-informed practices
• Coordinating and providing referrals to community resources, including legal, medical, and housing services
• Documenting all client interactions, services provided, and referrals made and submitting service documentation in accordance with agency policies and standards
• Collaborating with law enforcement, medical professionals, and other community partners to ensure comprehensive care for victims
• Maintaining confidentiality and adhering to all ethical and legal guidelines and protocols
• Attending regular trainings and meetings to stay current on best practices and agency updates

Position Requirements

• Bachelor’s degree in human services, criminal justice or related field, or Associate’s Degree with 2 years of relevant work history
• Previous experience in providing advocacy, social work, human services, or other supportive services
• Must have a reliable vehicle for travel within Dauphin and Perry Counties with valid driver’s license
• Must reside within 30 minutes of the YWCA Greater Harrisburg
• FBI, Child Abuse, and State Police Clearances