Crisis Advocate & Counselor

YWCA of Greater Harrisburg; Harrisburg (Dauphin County); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Comprehensive Health Coverage

Employee Assistance Program (EAP)

Life Insurance

Short & Long-Term Disability

Pension Retirement Plan

403(b) Retirement Plan

Generous Paid Time Off

11 Paid Holidays

Job summary

The YWCA of Greater Harrisburg is seeking a full-time Crisis Advocate and Counselor to provide critical intervention and support to individuals affected by domestic and sexual violence. Responsibilities include medical and legal accompaniments, crisis intervention, hotline counseling, emergency shelter support, advocacy, and assistance with emergency protection orders.

The position also delivers short-term, empowerment-based individual and group counseling services.

Qualifications

• Bachelor's or Associate degree with relevant experience.
• Prior advocacy, social work, or human services experience.
• Reliable vehicle for travel and valid driver's license.
• Clear FBI, Child Abuse, and State Police clearances.

Responsibilities

• Provide immediate support via medical/legal accompaniments and crisis intervention.
• Offer hotline counseling, emergency shelter support, and advocacy.
• Deliver short-term, empowerment-based individual and group counseling.

Skills

Crisis intervention

Counseling

Advocacy

Documentation

Communication

Time management

Trauma-informed care

Education

Bachelor's degree in human services, criminal justice, or related field

Associate's degree with 2 years of relevant experience

Tools

Case management software

Job description

The YWCA Greater Harrisburg is seeking a full-time professional to join our team as a Crisis Advocate and Counselor, providing critical intervention and support services to individuals impacted by domestic and sexual violence.

Crisis Advocates are responsible for delivering immediate support through medical and legal accompaniments, crisis intervention, hotline counseling, emergency shelter support, advocacy, and assistance with emergency protection orders. As well as providing short-term, empowerment-based individual and group counseling services.

Position Details:

• Starting Salary $21/hr.
• Please note that this position comes with compensated on-call responsibilities.
• Working hours are 37.5 hours per week with the following shifts available:
  • Tuesday - Saturday 8am-4pm
  • Monday - Friday 4pm-midnight

Successful Candidates Will Demonstrate:

• A professional, respectful, and inclusive attitude.
• Accountability and strong self-motivation.
• A track record of meeting goals and objectives.
• Calm, adaptable responses in crisis situations.
• Experience in crisis intervention or counseling services.
• Strong organizational, time management, and documentation skills.
• Clear and effective verbal and written communication.
• Knowledge of victim advocacy, trauma, and trauma-informed care.
• Familiarity with community resources, legal systems, and law enforcement.
• Proficiency with computers and ability to learn new case management software.

Position Requirements:

• Bachelor's degree in human services, criminal justice, or related field; oran Associate's Degree with 2 years of relevant experience.
• Priorexperience in providing advocacy, social work, human services, or other supportive services.
• Must have a reliable vehicle for travel within Dauphin and Perry Counties with a valid Driver's License.
  • Please note: Vehicle is for transportation of employee only - no client transport.
  • Mileage is reimbursed.
• Must possess current FBI, Child Abuse, and State Police Clearances.

Why You'll Love Working With Us – Check Out Our Awesome Benefits!

• Comprehensive Health Coverage – Medical, dental, and vision plans to keep you healthy
• Employee Assistance Program (EAP) – Because your well-being matters
• Life Insurance – Peace of mind for you and your loved ones
• Short & Long-Term Disability – We've got your back when life takes an unexpected turn
• Pension Retirement Plan – Start earning a pension after just two short years of service
• 403(b) Retirement Plan – Begin contributing on day one to secure your financial future
• Generous Paid Time Off – Recharge with paid time off days and sick days
• 11 Paid Holidays – Extra time to relax, celebrate, and enjoy what matters most