Crew Lead - Frontline Operations

Workstream; Shelby Charter Township (MI); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Trainings

Flexible Schedule

Job summary

Workstream is hiring a Shift Leader in Shelby Charter Township, Michigan, where you will lead restaurant operations, manage staff, and ensure exceptional customer service at Dairy Queen.

The ideal candidate has 1-3 years of restaurant leadership experience, is detail-oriented, and excels in a fast-paced environment. Join us and create a positive experience for our customers while helping build a motivated team.

Qualifications

• Minimum 1-3 years of high volume restaurant leadership experience, required.
• Previous quick service restaurant experience strongly preferred.
• Proven track record of effectively managing COGS and labor.
• Strong knowledge and application of safe food handling practices.
• Must be ServSafe certifiable.

Responsibilities

• Manage entire operation of the restaurant during scheduled shifts.
• Ensure shift leads and crew are trained on all systems and routines.
• Assist in execution of the restaurant’s business plan as directed by GM.
• Ensure that customer complaints are promptly addressed.
• Accomplish store objectives by assisting the GM with hiring and training.

Skills

Customer focus

Trainer and coach

Management skills

Organization and goal focus

Technical proficiency

Flexibility and adaptability

Integrity

Education

High School diploma or equivalent

Job description

Workstream is hiring a Shift Leader in Shelby Charter Township, Michigan, where you will lead restaurant operations, manage staff, and ensure exceptional customer service at Dairy Queen.

The ideal candidate has 1-3 years of restaurant leadership experience, is detail-oriented, and excels in a fast-paced environment. Join us and create a positive experience for our customers while helping build a motivated team.