Shift Supervisor — Lead Teams, Schedule & Service Excellence

Dairy Queen; Worthington (OH); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Paid Training and Leadership Developem

Flexible schedules

Competitive pay

Leadership experience in fast-pacedenv

Promotion opportunities to Assistant/2

50% Discount on days you are working

Job summary

Dairy Queen is seeking a motivated Shift Leader to oversee daily operations during designated shifts and ensure outstanding service. You will supervise employees, delegate tasks, and handle cash deposits.

You will create shift schedules, address no-shows, coach staff, and report issues to management while maintaining health and safety standards in a fast-paced environment. This role offers opportunities for leadership growth and promotion.

Qualifications

• High school diploma or GED required.
• Experience as Shift Leader or in retail leadership ideal.
• Experience creating shift schedules and managing a team.
• Strong communication and interpersonal skills.
• Leadership and organizational abilities.
• Problem-solving and teamwork mindset.

Responsibilities

• Supervising employees, assigning duties, and creating a shift schedule.
• Monitoring team performance and ensuring duties are performed efficiently.
• Reporting any issues that arise during the shift to management.
• Managing employee requests and transgressions.
• Ensuring compliance with company policies, health, and safety standards.
• Coaching team members and training new staff.
• Opening and closing registers, accounting for the daily intake, and preparing cash deposits.
• Handling customer issues and employee disputes.

Skills

Leadership

Team management

Scheduling

Communication

Problem-solving

Education

High school diploma

Job description

Dairy Queen is seeking a motivated Shift Leader to oversee daily operations during designated shifts and ensure outstanding service. You will supervise employees, delegate tasks, and handle cash deposits.

You will create shift schedules, address no-shows, coach staff, and report issues to management while maintaining health and safety standards in a fast-paced environment. This role offers opportunities for leadership growth and promotion.