Crew Experience Controller

Bond OpCo, LLC; Fort Lauderdale (FL); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

Bonus eligibility

Health, dental, vision insurance

401(k) with company match

Paid time off

Company holidays

Job summary

BOND is a rapidly growing private aviation company focused on fractional aircraft ownership and private aircraft management. The Crew Experience Controller will ensure crews are rested, supported, and heard, handling travel logistics and fatigue risk with care.

They will connect the Tactical Desk with crews during irregular ops, maintaining calm and clear communication under pressure and prioritizing crew welfare in a fast-paced environment.

Qualifications

• 2+ years in crew scheduling, crew resource management, or hospitality/logistics.
• Strong verbal and written communication abilities.
• Knowledge of fatigue management principles and FAA crew duty/rest regulations.

Responsibilities

• Own crew travel bookings (airline, hotel, rental).
• Monitor fatigue risk scores and flag concerns to Tactical Desk.
• Be the first point of contact for crew concerns about duty and rest.
• Act as liaison between the Tactical Desk and crews during irregular operations (IROPs).
• Collect and route crew feedback to leadership in real time.

Skills

Crew scheduling

Fatigue management

Communication (verbal & written)

FAA regulations knowledge

Pulsar familiarity

Tools

Pulsar

Job description

BOND is a rapidly growing private aviation company revolutionizing fractional aircraft ownership and private aircraft management, delivering an elevated and seamless flying experience for discerning clients. Supported by a landmark Bombardier fleet order, we are building a modern fleet of late-model super-midsize and ultra-long-range aircraft and assembling a team committed to operational excellence, safety, and white-glove service.

As we scale toward launch and long‑term growth, we are seeking professionals who want to help build a next‑generation aviation company and play a meaningful role in shaping how it operates from the ground up.

Role Overview

BOND's crews fly hard schedules, and the Crew Experience Controller is the person making sure they're rested, taken care of, and heard. You'll own crew travel logistics, watch fatigue risk closely, and be the first person a crew member calls when something about their duty or rest doesn't feel right.

When operations go sideways, you're the calm voice connecting the Tactical Desk and the crews affected, keeping everyone aligned on the plan. This isn't a crew planning role: pairings and trip assignments belong to the Crew & Fleet Planner. Your job is making sure the humans inside that plan are supported.

You're the right fit if you genuinely care about crew welfare, know fatigue rules cold, and can stay composed and clear when things are moving fast.

What You'll Do

• Own crew travel bookings, including airline, hotel, and rental arrangements.
• Monitor fatigue risk scores using Pulsar and proactively raise concerns to the Tactical Desk.
• Serve as the first point of contact for crew concerns about duty and rest.
• Act as liaison between the Tactical Desk and crews during irregular operations (IROPs).
• Collect and route crew feedback to leadership in real time.

Required Qualifications

• Minimum 2 years of experience in crew scheduling, crew resource management, or hospitality/logistics.
• Strong verbal and written communication skills, with a demonstrated commitment to crew welfare.
• Strong knowledge of fatigue management principles and FAA crew duty/rest regulations.

Preferred Qualifications

• Experience using fatigue risk management software such as Pulsar or comparable platforms.
• Prior experience in a 24/7 operations or hospitality environment supporting shift-based teams.

Why BOND

We're building a next‑generation aviation company, and we invest in the people making it happen. Joining BOND means stepping into a fast‑moving, high‑standards environment where your work has a direct impact from day one.

• Competitive salary commensurate with experience
• Performance‑based bonus eligibility (role dependent)
• Comprehensive health, dental, and vision insurance with supplemental coverage options and company‑paid life insurance
• 401(k) with company match
• Paid time off and company holidays for eligible roles

If you're ready to help build something exceptional — we'd love to hear from you!

BOND is an equal opportunity employer and values a workplace where every team member is respected and supported. All employment decisions are made without regard to any status protected by applicable federal, state, or local law.