Director of Account Management

Bond OpCo, LLC; Fort Lauderdale (FL); On-site; USD 100,000 - 130,000; Full time

Benefits offered by this job

Competitive salary

Performance-based bonuses

Comprehensive health, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Job summary

Bond OpCo, LLC is seeking a Director of Account Management to manage key client relationships in the private aviation sector. This senior leader will ensure exceptional service delivery and coordination among teams to optimize client satisfaction.

Qualified candidates will have a significant background in aviation account management, a strong grasp of operational protocols, and a track record of excellent stakeholder management. Join us to shape the future of aviation at BOND.

Qualifications

• 5+ years of experience in private aviation account management or similar fields.
• Experience with OCC, pilots, and maintenance teams in private aviation.
• Proven track record in retaining client relationships.

Responsibilities

• Manage high-net-worth and corporate member relationships.
• Coordinate trip management with operational teams.
• Handle complex situations like mechanical issues and delays.
• Monitor KPIs and address performance gaps.
• Refine training frameworks with VP of Account Management.

Skills

Account management in private aviation

Client services

Operational knowledge

High system proficiency with CRM tools

Education

Aviation education (e.g., Embry-Riddle)

Tools

Salesforce

HubSpot

Job description

BOND is a rapidly growing private aviation company revolutionizing fractional aircraft ownership and private aircraft management, delivering an elevated and seamless flying experience for discerning clients. Supported by a landmark Bombardier fleet order, we are building a modern fleet of late-model super-midsize and ultra-long-range aircraft and assembling a team committed to operational excellence, safety, and white-glove service.

As we scale toward launch and long-term growth, we are seeking professionals who want to help build a next-generation aviation company and play a meaningful role in shaping how it operates from the ground up.

Role Overview

The Director of Account Management is a senior client-facing leader who owns a meaningful book of business, and serves as the critical connector between BOND's members and its operational teams. This role sits at the intersection of relationship management, and operational execution — and it matters because our members expect nothing less than seamless, proactive, expert service every time.

We're looking for someone who brings genuine aviation depth, executive presence, and a hands‑on leadership style. If you thrive in high‑stakes environments, take pride in anticipating client needs before they arise, and know how to deliver exceptional service while staying personally invested in the work — this role was built for you.

What You'll Do

• Own a portfolio of UHNW and corporate member relationships, serving as their trusted point of contact and drivingtrip management,retention, renewalsupport, and satisfaction.
• Act as the operational quarterback for your members, coordinating with the OCC, pilots, maintenance, and cabin teams to ensure flawless trip delivery.
• Manage complex, time-sensitive situations — mechanicals, delays, recoveries — communicating calmly with members while driving resolution internally.
• Monitor portfolio‑level KPIs,identifytrends, and take proactive steps to address performance gaps or at‑risk member relationships.
• Partner with the VP of Account Management to refine playbooks, training frameworks, and service standards as the function scales.

Required Qualifications

• 5+ years of experience in private aviation account management, client services, or aviation sales/brokerage, with meaningful exposure to OCC, scheduling/dispatch, or charter operations.
• Demonstrated experience working closely with OCC, pilots, duty managers, and maintenance teams in a private aviation environment.
• Proventrack recordof owning client relationships with direct responsibility for retention and renewals.
• Strongaircraftand operational knowledge;aircraftmanagement and/or retail charter/trip management experience strongly preferred.
• High systemproficiencywith flight operating systems and CRM tools (e.g., Salesforce, HubSpot).
• Exceptional executive presence, communication, and stakeholder management skills; highly composed under pressure.

Preferred Qualifications

• Aviation education (e.g., Embry-Riddle) and/or pilot certification is a strong plus.
• Familiarity with BOND's fleet: Challenger 3500, Global 6500, and Global 8000.
• Prior experience in a high‑growth or startup‑to‑scale private aviation environment.

Why BOND

We're building a next‑generation aviation company, and we invest in the people making it happen. Joining BOND means stepping into a fast‑moving, high‑standards environment where your work has a direct impact from day one.

• Competitive salary commensurate with experience
• Performance‑based bonus eligibility (role dependent)
• Comprehensive health, dental, and vision insurance with supplemental coverage options and company‑paid life insurance
• 401(k) with company match
• Paid time off and company holidays for eligible roles

BOND is an equal opportunity employer and values a workplace where every team member is respected and supported. All employment decisions are made without regard to any status protected by applicable federal, state, or local law.