Crew Experience Controller

BOND; Fort Lauderdale (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with company match

Paid time off and company holidays

Life insurance

Job summary

BOND is a rapidly growing private aviation company focused on fractional ownership and private aircraft management. We are building a modern fleet and a team dedicated to safety, white-glove service, and operational excellence.

We are seeking a Crew Experience Controller who will ensure crews are rested, supported, and heard. You’ll own travel logistics, monitor fatigue, and be the first point of contact for duty and rest concerns, keeping operations calm and coordinated during high-speed

Qualifications

• Minimum 2 years in crew scheduling, crew resource management, or hospitality/logistics.
• Strong verbal and written communication skills with a commitment to crew welfare.
• Strong knowledge of fatigue principles and FAA crew duty/rest regulations.

Responsibilities

• Own crew travel bookings (airline, hotel, rental).
• Monitor fatigue risk scores using Pulsar and raise concerns to Tactical Desk.
• Serve as first point of contact for crew concerns about duty and rest.
• Act as liaison between the Tactical Desk and crews during irregular operations (IROPs).
• Collect and route crew feedback to leadership in real time.

Skills

Crew scheduling

Fatigue management

Communication skills

Tools

Pulsar

Job description

We Are

BOND is a rapidly growing private aviation company revolutionizing fractional aircraft ownership and private aircraft management, delivering an elevated and seamless flying experience for discerning clients. Supported by a landmark Bombardier fleet order, we are building a modern fleet of late-model super-midsize and ultra-long-range aircraft and assembling a team committed to operational excellence, safety, and white-glove service.

Who We Are

BOND is a rapidly growing private aviation company revolutionizing fractional aircraft ownership and private aircraft management, delivering an elevated and seamless flying experience for discerning clients. Supported by a landmark Bombardier fleet order, we are building a modern fleet of late-model super-midsize and ultra-long-range aircraft and assembling a team committed to operational excellence, safety, and white-glove service.

As we scale toward launch and long-term growth, we are seeking professionals who want to help build a next-generation aviation company and play a meaningful role in shaping how it operates from the ground up.

Role Overview

BOND's crews fly hard schedules, and the Crew Experience Controller is the person making sure they're rested, taken care of, and heard. You'll own crew travel logistics, watch fatigue risk closely, and be the first person a crew member calls when something about their duty or rest doesn't feel right.

When operations go sideways, you're the calm voice connecting the Tactical Desk and the crews affected, keeping everyone aligned on the plan. This isn't a crew planning role: pairings and trip assignments belong to the Crew & Fleet Planner. Your job is making sure the humans inside that plan are supported.

You're the right fit if you genuinely care about crew welfare, know fatigue rules cold, and can stay composed and clear when things are moving fast.

What You'll Do

• Own crew travel bookings, including airline, hotel, and rental arrangements.
• Monitor fatigue risk scores using Pulsar and proactively raise concerns to the Tactical Desk.
• Serve as the first point of contact for crew concerns about duty and rest.
• Act as liaison between the Tactical Desk and crews during irregular operations (IROPs).
• Collect and route crew feedback to leadership in real time.

Required Qualifications

• Minimum 2 years of experience in crew scheduling, crew resource management, or hospitality/logistics.
• Strong verbal and written communication skills, with a demonstrated commitment to crew welfare.
• Strong knowledge of fatigue management principles and FAA crew duty/rest regulations.

Preferred Qualifications

• Experience using fatigue risk management software such as Pulsar or comparable platforms.
• Prior experience in a 24/7 operations or hospitality environment supporting shift-based teams.

Why BOND

We're building a next-generation aviation company, and we invest in the people making it happen. Joining BOND means stepping into a fast-moving, high-standards environment where your work has a direct impact from day one.

• Competitive salary commensurate with experience
• Performance-based bonus eligibility (role dependent)
• Comprehensive health, dental, and vision insurance with supplemental coverage options and company-paid life insurance
• 401(k) with company match
• Paid time off and company holidays for eligible roles

Equal Employment Opportunity

BOND is an equal opportunity employer and values a workplace where every team member is respected and supported. All employment decisions are made without regard to any status protected by applicable federal, state, or local law.